Mark Whitehead 02 August 2024

Union calls on Kirklees to reverse customer service centre closures

Union calls on Kirklees to reverse customer service centre closures image
Image: Alastair Wallace/shutterstock.com

Unison has called on Kirklees Council to reverse its 'disastrous' decision to close customer service centres.

The council announced in February that two centres in Huddersfield and Dewsbury would close and be integrated into Kirklees' libraries.

The union warned the move could have a negative impact on elderly and vulnerable residents.

The council said demand for the services had fallen and reassured residents they would still be able to access the support needed.

The decision to close the customer service centres comes as part of the council's cost-saving measures and could affect up to 40 jobs.

In February the authority said it needed to save more than £47m to avoid having to declare itself effectively bankrupt.

Dewsbury's customer services team had already moved into the town's library due to maintenance works at its original site.

Unison branch secretary Mick Donoghue told a council meeting of the negative impact the closures and service changes would have on domestic abuse victims and other vulnerable people.

A petition with more than 2,000 signatures has also been submitted calling on the council to reverse its decision.

A council spokesperson said it had observed an increase in people accessing services online since the pandemic.

'The new offer will mean customers can still be enabled to access the support they need – online or in person- but this will be from within the libraries staff team.'

SIGN UP
For your free daily news bulletin
Highways jobs

Pre-School/Nursery Assistant

Essex County Council
Up to £13.00 per hour
Pre-School/Nursery AssistantPermanent, Part Time£13.00 per hourLocation
Recuriter: Essex County Council

Preschool Nursery Assistant - Level 3 Qualified

Essex County Council
Up to £13.00 per hour
Preschool Nursery Assistant - Level 3 QualifiedPermanent, Part Time£13.00 per hourLocation
Recuriter: Essex County Council

Trading Standards Project Officer - Tobacco and Vapes

Essex County Council
£26601.0000 - £31295.0000 per annum
Trading Standards Project Officer - Tobacco and VapesFixed Term, Full Time£26,601 to £31,295 per annumLocation
Recuriter: Essex County Council

Social Care Worker - WMF2272e

Westmorland and Furness Council
£34,434 - £35,412
We have an exciting opportunity, for a passionate, enthusiastic person Cumbria / Various
Recuriter: Westmorland and Furness Council

Apprenticeships & Intermediate Labour Market Coordinator

The Royal Borough of Kensington & Chelsea Council
Negotiable
Create real opportunities for local people and help shape a fairer future. As an Apprenticeships and Intermediate Labour Market Coordinator, you'll wo England, London, City of London
Recuriter: The Royal Borough of Kensington & Chelsea Council
Linkedin Banner