Mark Whitehead 02 August 2024

Union calls on Kirklees to reverse customer service centre closures

Union calls on Kirklees to reverse customer service centre closures image
Image: Alastair Wallace/shutterstock.com

Unison has called on Kirklees Council to reverse its 'disastrous' decision to close customer service centres.

The council announced in February that two centres in Huddersfield and Dewsbury would close and be integrated into Kirklees' libraries.

The union warned the move could have a negative impact on elderly and vulnerable residents.

The council said demand for the services had fallen and reassured residents they would still be able to access the support needed.

The decision to close the customer service centres comes as part of the council's cost-saving measures and could affect up to 40 jobs.

In February the authority said it needed to save more than £47m to avoid having to declare itself effectively bankrupt.

Dewsbury's customer services team had already moved into the town's library due to maintenance works at its original site.

Unison branch secretary Mick Donoghue told a council meeting of the negative impact the closures and service changes would have on domestic abuse victims and other vulnerable people.

A petition with more than 2,000 signatures has also been submitted calling on the council to reverse its decision.

A council spokesperson said it had observed an increase in people accessing services online since the pandemic.

'The new offer will mean customers can still be enabled to access the support they need – online or in person- but this will be from within the libraries staff team.'

SIGN UP
For your free daily news bulletin
Highways jobs

Adult Social Care Support Worker - Technology Enabled Care

Essex County Council
£25395.00 - £32131.00 per annum
Adult Social Care Support Worker - Technology Enabled CareFixed Term, Full Time£25,391 to £32,131 Per AnnumLocation
Recuriter: Essex County Council

Placement Officer

Essex County Council
£28220.00 - £33200.00 per annum + + 26 Days Leave & Local Gov Pension
Placement OfficerPermanent, Full Time£28,220 to £33,200 Per AnnumLocation
Recuriter: Essex County Council

Senior Engineer x 2

Hounslow London Borough Council
£47,532 –£55,620 per annum
Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. Hounslow (City/Town), London (Greater)
Recuriter: Hounslow London Borough Council

Senior Highways Engineer

Hounslow London Borough Council
£50,754 – £53,607 per annum
Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. Hounslow (City/Town), London (Greater)
Recuriter: Hounslow London Borough Council

Customer Service Adviser

Oxfordshire County Council
£24404 - £24790
You will be the Customer Service Adviser at Abingdon Library. Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email Abingdon
Recuriter: Oxfordshire County Council
Linkedin Banner