Birmingham City Council’s chief executive, Stephen Hughes, has earned an Institute of Customer Service (ICS) award.
More than 500 council staff are undertaking the ICS award, and the chief executive hopes others in the authority will now follow his example.
He said: ‘The improvement of customer satisfaction is of vital importance to the council.’
The new LocalGov and Multiverse report explores how workforce upskilling is driving smarter, more efficient, and inclusive local government transformation.
A high level of accuracy and numeracy, with excellent written, oral communication, negotiation & persuasion skills are required
Wakefield, West Yorkshire