Birmingham City Council’s chief executive, Stephen Hughes, has earned an Institute of Customer Service (ICS) award.
More than 500 council staff are undertaking the ICS award, and the chief executive hopes others in the authority will now follow his example.
He said: ‘The improvement of customer satisfaction is of vital importance to the council.’
The new LocalGov and Multiverse report explores how workforce upskilling is driving smarter, more efficient, and inclusive local government transformation.
Reform UK’s plan to close the LGPS to new entrants would deepen recruitment crises and push low-paid workers towards poverty, argues UNISON’s Glyn Jenkins.