William Eichler 10 August 2016

Kent first approved council to provide Alternative Dispute Resolution services

Kent first approved council to provide Alternative Dispute Resolution services  image

Kent has become the first local authority to be approved to provide Alternative Dispute Resolution services to consumers in a bid to resolve their complaints with traders.

The approval was granted by the Chartered Trading Standards Institute (CTSI) under arrangements delegated to it by the Government's Department for Business, Innovation and Skills.

Consumer disputes worth between £100 and £40,000, including those relating to home maintenance, consumer goods and services, are covered by the council’s ADR scheme, so long as consumers have attempted to resolve the complaint with the trader first.

New legislation which came into effect last October now requires UK traders to inform consumers of an approved Alternative Dispute Resolution (ADR) body to help them resolve their complaints.

Andy Allen, ADR project leader at the CTSI, said: ‘Whilst some purchases and services provided can go smoothly, the internet is also peppered with horror stories about things that have gone wrong.

‘CTSI is pleased to see a local authority taking the initiative and becoming the first within its sphere to become an approved ADR scheme.

‘Kent County Council ADR is joining an expanding and increasingly effective ADR environment and we hope that it will be the first of many local authorities to either set up such schemes or have existing schemes approved. This approval makes a credible scheme even more credible to traders and consumers alike.’

Mark Rolfe of Kent County Council said: ‘Kent County Council is delighted to be the first local authority to achieve approval from the Chartered Trading Standards Institute for our ADR scheme. This scheme will provide a valuable service to both consumers and businesses, helping to resolve issues quickly and effectively.

‘As a result we hope that consumers will have even greater confidence to engage with those responsible businesses who use our scheme, safe in the knowledge that there is an independent system in place to resolve issues in the unlikely event that things go wrong.’

SIGN UP
For your free daily news bulletin
Highways jobs

Director of Adult Social Care

Tower Hamlets London Borough Council
£94,854 - £109,662
Our Health, Adults and Community Directorate is looking to fill a key role reporting to the Corporate Director. Tower Hamlets, London (Greater)
Recuriter: Tower Hamlets London Borough Council

Legal Support Officer – Housing & Litigation

City of York Council
£20,422 - £21,552 per annum
This role will provide support to the Legal Services Housing and Litigation team. York, North Yorkshire
Recuriter: City of York Council

Social Worker - Discharge to Assess

Essex County Council
Up to £207 per day + Umbrella
About the RoleWorking to support adults, and their families, who have complex social needs and are more vulnerable as a result of disability, exclusi England, Essex, Chelmsford
Recuriter: Essex County Council

Business Administration Apprentice

Essex County Council
£8296.00 - £17190.00 per annum
Business Administration ApprenticeApprenticeship, Full Time£8,296.00 per annumLocation
Recuriter: Essex County Council

TS Business Analyst

Essex County Council
Up to £350 per day + Umbrella
The TS Business Analyst is responsible for assisting the implementation of the technology strategy and roadmap for a function (People, Place or Corpor England, Essex, Chelmsford
Recuriter: Essex County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue