William Eichler 26 November 2020

Hampshire CC criticised for failing to meet elderly man’s needs

Hampshire CC criticised for failing to meet elderly man’s needs image

Hampshire County Council has been criticised by the local government Ombudsman after the local authority failed to meet an elderly man’s needs when his finances ran short.

The man, who has dementia, paid for the care he received in his home. However, in Spring 2019 a relative alerted the council that the man’s capital had fallen below the £23,250 threshold.

An investigation by the Local Government and Social Care Ombudsman found that the local authority failed to complete a Care Act compliant assessment. This meant that the council left the man to pay for his own support.

In September 2019, the relative then gave the council evidence that the man’s needs had increased. This should have triggered a review of his needs by social workers, but none was carried out until June 2020, at which point the council increased the man’s budget.

‘Where people have assessed care needs, councils must place equal importance on all those needs, and have a duty to meet them,’ said the Ombudsman Michael King.

‘They cannot, as it appears in this case, pass that duty onto the person themselves. This is the second case we have highlighted recently where councils have appeared to sideline people’s needs to maintain their home.

‘I am pleased the council has agreed to my recommendations, and hope the changes it has pledged to make to the way it carries out assessments of people’s needs, will ensure it meets all of its duties to the people of Hampshire in future.’

A spokesperson for Hampshire County Council said: 'We always try to do our level best to get things right first time for Hampshire residents, and we take any issues raised very seriously. Where we haven’t been able to resolve things directly with the member of the public, we work closely with the Local Government Ombudsman to address the issue, to learn from our mistakes and improve our services along the way.

'In this case, Hampshire County Council has accepted in full the recommendations of the Ombudsman and we have apologised to the individual. Steps have also already been taken to apply the findings of this case and they will form part of a review into working practices between teams.'

Social care reform: what lies ahead? image

Social care reform: what lies ahead?

Sally Warren lays out four principles that should be at the centre of a ‘radically realistic’ White Paper on social care reform and asks if its vision will be the right one?
A bold local route to better mental health image

A bold local route to better mental health

Local Living Well sites put people with complex mental health needs in control of their support and encourages them to set their own recovery goals. The programme is proud of its success, says Tally Daphu.
SIGN UP
For your free daily news bulletin
Highways jobs

Environmental Health/Environmental Protection Officer - Noise

Tower Hamlets London Borough Council
£41,607.00 - £44,598.00
This post attracts an essential car user allowance. The post holder is able to take part in the Council's flexible working scheme. Tower Hamlets, London (Greater)
Recuriter: Tower Hamlets London Borough Council

Director of Financial Services (Deputy Section 151)

London Borough of Waltham Forest
£110,118 to £118,864
his is a great opportunity to develop the skills and knowledge that will lead to becoming a Section 151 Officer. Waltham Forest, London (Greater)
Recuriter: London Borough of Waltham Forest

Director of Business Development

North Yorkshire County Council
50-60k + relocation allowance
We are looking for a dynamic and innovative person to help us deliver our ambitious new strategic objectives set out in... North Yorkshire
Recuriter: North Yorkshire County Council

Strategic Service Manager - Bridgend Youth Justice Service

Bridgend County Borough Council
£44,863 - £45,859 per annum
An exciting opportunity has presented to lead Bridgend Youth Justice Service. Bridgend (Pen-y-bont ar Ogwr)
Recuriter: Bridgend County Borough Council

Corporate Property Surveyor

Ashford Borough Council
£34,476 to £37,158 pa - plus Lease Car or Cash alternative of £2,080 pa
Ashford Borough Council has a long and proud record of driving high quality place making. Ashford, Kent
Recuriter: Ashford Borough Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue