Patrick O’Brien 14 June 2018

DWP under fire over Universal Credit

Auditors have heavily criticised the Department for Work and Pensions (DWP) for the design and implementation of Universal Credit.

The National Audit Office (NAO) found £1.9bn has been spent on the project to date and there were 113,000 late payments of new claims last year as the programme was piloted.

Approximately a quarter of all new claims are paid late, the NAO report claimed, and between 270,000 and 378,000 claimants are expected to be paid late this year.

According to the report, the number of claimants could increase by 10 times to eight million by 2024/5, with the number of claimants per case manager hitting more than 900.

The NAO said Universal Credit was creating additional costs for local organisations and has created ‘additional burdens,’ with increased arrears, use of foodbanks and demand for advisory and advocacy services.

Outlining the eight-year struggle to implement the policy that the DWP has faced, the NAO described the department as ‘unresponsive to issues they raise’.

Responding to the NAO's report, Cllr Nick Forbes, senior vice chair of the Local Government Association (LGA), said: 'The ongoing challenges with the transition to UC are being borne out by some local evidence on issues including household debt, increased queries and requests for support and rent arrears.

'This is putting pressure on councils' revenues and benefits services and wider support to low income households at a time of significant funding reductions.

'The Government needs to restore funding to councils for local welfare assistance schemes so they can provide the local safety net to help those struggling to cope with welfare reforms, including the roll out of Universal Credit.'

A DWP spokesperson said: 'Universal Credit is good value for money and is forecast to realise a return on investment of £34bn over ten years against a cost of £2bn, with 200,000 more people in work. Furthermore 83% of claimants are satisfied with the service and the majority agree that it 'financially motivates' them to work.

'As the NAO acknowledges, we have made significant improvements to Universal Credit as part of our "listen and learn" approach to its rollout, and it's on track to be in all jobcentres nationally by the end of 2018.'

SIGN UP
For your free daily news bulletin
Highways jobs

Transport and Major Work Manager

Slough Borough Council
£54,556 to £60,085 per year Inclusive of Local Weighting Allowance of £1096
Drive the future of transport and infrastructure in Slough Slough, Berkshire
Recuriter: Slough Borough Council

Repairs and Maintenance Data Officer

Ashfield District Council
£26,403 - £28,142 per annum (pay award pending)
Working in the Major Works team you will be responsible for analysing large data sets Sutton-In-Ashfield, Nottinghamshire
Recuriter: Ashfield District Council

Web, Intranet and Internal Communications Officer

Wyre Borough Council
£33,143 - £35,412
This is an exciting opportunity to play a key role in shaping how we communicate with our residents, staff, and partners. Poulton-Le-Fylde, Lancashire
Recuriter: Wyre Borough Council

Policy & Executive Office Lead

Sandwell Metropolitan Borough Council
Band I SCP 44-47 (£55,609 - £59,027 per annum)
Are you a strategic thinker with the ability to turn insight into action? Sandwell, West Midlands
Recuriter: Sandwell Metropolitan Borough Council

Contract & Project Supervisor

Sandwell Metropolitan Borough Council
Band G SCP 32-37 (£42,839- £48,226 per annum)
Help shape the future of Sandwell's homes and communities. Sandwell, West Midlands
Recuriter: Sandwell Metropolitan Borough Council
Linkedin Banner