Laura Sharman 04 July 2018

Councils accused of 'aggressive' debt collection

Councils using 'aggressive and frightening' debt collectors have been accused of making people feel suicidal, according to the findings of a new report.

Christians Against Poverty (CAP) found people chased for council tax debt and benefit overpayments were 41% more likely to consider suicide than those with only private sector debt.

The report, Powerless People, also found 93% of debt clients helped by CAP had suffered sleepless nights and 69% had skipped meals due to the money they owed.

'While we’re happy to have seen improvement in some of the private sector’s debt collecting practices, it is totally unacceptable that some of the most aggressive debt collecting behaviour in our nation comes from the hands of both local and national governments,' said CAP’s chief Executive Matt Barlow.

He added: 'We’ve seen so much improvement in the private sector, the utilities companies too are making great strides in the way they treat people in debt. Local and national governments are put in place to serve the nation, and whilst they do a very good job in so many areas, their practices in debt collection fall a long way short.'

The charity wants the Breathing Space scheme being rolled out to give people relief from local and central government debt collection.

The Local Government Association (LGA) said councils only ever undertake debt collection as a last resort, and would always try to help people to arrange a payment plan first.

Cllr Richard Watts, chair of the LGA’s Resources Board, said: 'No council wants to have to debt collect from its residents, particularly from people on low incomes, but local authorities have a duty to their residents to collect taxes which fund essential services, such as protecting vulnerable children, caring for the elderly, collecting bins, and keeping roads maintained. With councils facing a funding shortfall of almost £8 billion by 2025, it’s essential that vital services are protected and that these funds are collected.'

SIGN UP
For your free daily news bulletin
Highways jobs

Team Manager

Durham County Council
Grade 14 - £50,269 - £54,495
Are you an experienced, motivated leader with a passion for improving outcomes for children and young people? We’re looking for someone who can inspir Durham
Recuriter: Durham County Council

Social Worker, Connecting Families Team

Durham County Council
Grade 9 £35,412 - £39,152 (Pre-Progression) / Grade 11 £44,075 - £48,226 (Post-Progression)
Connecting families are a team within the Children in Care service in Durham. The team support families of children who are subject to a Section 31 Ca Durham
Recuriter: Durham County Council

Human Resources Officer Advice and Support

Durham County Council
£35,412 to £39,152 p.a. (Grade 9)
  Do you want a new challenge?  An opportunity to develop your career in HR or try something new? If so, come and join our team. The post is full tim Spennymoor
Recuriter: Durham County Council

Support Officer

Durham County Council
Grade 6 £28,142 - £31,022
WHAT IS INVOLVED?   Do you want a role where your organisation skills make a real difference in local communities? Join our Newly remodelled Local Net Durham
Recuriter: Durham County Council

School Crossing Patrol

Durham County Council
Grade 1 £4,800 (approx.) £12.85 per hour
Join our School Crossing Patrol Service! Are you punctual and reliable? Do you have good communication skills and a strong sense of community spirit? Durham
Recuriter: Durham County Council
Linkedin Banner