Austin Macauley 26 August 2015

Council leader demands Capita meeting after jobs U-turn

Council leader demands Capita meeting after jobs U-turn image

Bury Council’s leader has hit out at Capita’s plans to axe 350 jobs at its site in the town, warning the move will have ‘a devastating effect on the local economy’.

The firm is withdrawing the O2 contract from its Bury operation despite giving assurances that jobs would be protected back in 2013.

Council leader Mike Connolly is now demanding a meeting with the company’s bosses to discuss the move.

‘In June 2013, both I and Ivan Lewis MP met Capita bosses in Westminster to seek urgent reassurances about issues that arose when O2 outsourced call centre jobs as part of a 10-year extension of its relationship with Capita,’ he said.

‘One of those issues was the long-term future of the Bury site following a report in a national newspaper that Capita had drawn up documents to shut the Bury call centre and another in Glasgow within three years.

‘We were given very clear assurances by Capita that these reports were inaccurate and that Capita were committed to safeguarding the future of the Bury workforce.’

He said he was ‘appalled to hear that we were clearly misled’ and that around 350 jobs would go in October 2015.

Cllr Connolly added: ‘The loss of these jobs, the majority of which are filled by Bury residents, will have a devastating effect on the borough. It will worsen job prospects for our residents, take £4m a year out of the local economy and undoubtedly lead to an increase in demand for hard-pressed public services.

‘My understanding is that there has been little or no reduction in call volumes, and that Capita are already having to take contingency action, even with current staffing levels, to maintain service standards.’

A Capita spokesperson said: 'A core focus of the Capita O2 partnership is to transform the service and as such we are responding to O2 customers’ increasing need to interact over digital channels, rather than traditional customer service telephone channels.

'There are no plans to close the Bury site, which is used to administer other contracts. However, the vast majority of staff working on the O2 contract in Bury have applied for voluntary redundancy and we are working closely with them to accommodate their preferred leave date. We are running a series of recruitment events, local employer workshops, careers clinics, CV writing and interview classes. Those staff that have not opted for voluntary redundancy will be given the opportunity to transfer.'

SIGN UP
For your free daily news bulletin
Highways jobs

Fostering Team Leader

Royal Borough of Greenwich
£49827 - £52866 per annum
FOSTERING TEAM LEADERRoyal Greenwich Fostering Service is a vibrant and exciting place to work. We are an innovative Fostering Service that is providi England, London, Woolwich
Recuriter: Royal Borough of Greenwich

Network and Programme Manager – Highways & Drainage

Neath Port Talbot County Borough Council
£41,881 - £44,863 per annum (Grade 11)
We are looking for an experienced, motivated and enthusiastic person to manage our Network Management and Streetworks teams. Neath, Neath Port Talbot (Castell-nedd Port Talbot)
Recuriter: Neath Port Talbot County Borough Council

National Marine Park Interim Chief Executive

Plymouth Sound National Marine Park
£80,000 to 90,000 dependent on experience
We are now seeking to appoint an inspirational and entrepreneurial interim Chief Executive, on an initial 2 year fixed term appointment, to... Plymouth, Devon
Recuriter: Plymouth Sound National Marine Park

Senior Accountant x2

Islington London Borough Council
£39,462 - £45,594 per annum
There are two roles currently being advertised, one working with our Resources finance team, and one with our Housing and Public Health finance team. Islington, London (Greater)
Recuriter: Islington London Borough Council

Team Leader Building Works

Bedford Borough Council
£38,890 - £43,857 per annum
Building Services are seeking an enthusiastic Team Leader to oversee the Building Works team direct labour unit. Bedford, Bedfordshire
Recuriter: Bedford Borough Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue