Cornwall Council has apologised after a report highlighted failures at the former Morleigh Group care home provider.
A review by the Cornwall and Isles of Scilly Safeguarding Adults Board found failures in care at five nursing homes and two residential homes over three years.
The council said it fully accepts the findings of the report and is now able to step in much sooner if a provider is struggling.
Cllr Rob Rotchell, the council’s portfolio holder for adults, said: ‘We apologise to the people who lived at the former Morleigh Group care homes and also to the residents’ families.
’This report looks in very close detail at what happened at the homes between 2013 and 2017 and highlights how organisations which worked with the provider should improve to prevent issues like this from happening again.’
Since the review began, Cornwall Council has set up the Adult Safeguarding Triage team to help raise and escalate safeguarding concerns. A weekly information-sharing meeting has also been set up between the council and all partners.