East Riding of Yorkshire Council has been rated as ‘inadequate’ by the Care Quality Commission (CQC) in its latest assessment of adult social care services.
The CQC's evaluation highlighted significant delays in accessing services, including assessments and safeguarding inquiries, which adversely affected residents' health and well-being.
While some individuals received person-centred care, these instances were not reflective of the majority's experiences due to systemic delays and capacity issues, according to the CQC.
In response, the council acknowledged the findings and expressed its commitment to implementing improvements.
Alan Menzies, interim chief executive of East Riding of Yorkshire Council, said: ‘We take the findings of this inspection extremely seriously. People in the East Riding deserve timely, high-quality care and support, and we have already started making the necessary changes to ensure this happens.
‘While the dedication of our staff is evident and highlighted in this report, we acknowledge as a council we must do better. We are already taking steps to reduce waiting times, strengthen leadership, and improve how we work with individuals to ensure that our care services meet their needs.’
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