Dominic Browne 25 November 2019

Uber loses licence to operate in London

Transport for London (TfL) has ruled against granting Uber a new private hire operator’s licence, deeming it to 'not be fit and proper' to hold one.

The company has confirmed that it will appeal the decision. Uber will be closely monitored by TfL but is still able to carry on operating while the appeal process takes place.

A change to Uber’s systems allowed unauthorised drivers to upload their photos to other Uber driver accounts, which occurred 'in at least 14,000 trips - putting passenger safety and security at risk', TfL said.

TfL, which acts as the regulator for London, said this was a key issue and that uninsured passenger journeys took place with unlicensed drivers, one of whom had previously had their licence revoked.

Another failure allowed dismissed or suspended drivers to create an Uber account and carry passengers, again compromising passenger safety and security, and other serious breaches occurred, including several insurance-related issues.

TfL recognised the progress Uber had made but raised concerns its systems had been easily manipulated.

London mayor Sadiq Khan said: 'I know this decision may be unpopular with Uber users, but their safety is the paramount concern. Regulations are there to keep Londoners safe, and fully complying with TfL’s strict standards is essential if private hire operators want a licence to operate in London.'

Uber now has 21 days to appeal, during which it can continue to operate as well as throughout any appeals process. If it does appeal the case will go to a magistrates' court.

TfL said it will continue to closely scrutinise the private hire operator to ensure robust controls are put in place with regards passenger safety.

Jamie Heywood, Uber's regional general manager for Northern and Eastern Europe, said: 'TfL’s decision not to renew Uber’s licence in London is extraordinary and wrong, and we will appeal.

'We have fundamentally changed our business over the last two years and are setting the standard on safety. TfL found us to be a fit and proper operator just two months ago, and we continue to go above and beyond.

For more on this story, visit Transport Network.

SIGN UP
For your free daily news bulletin
Highways jobs

Service Director - Finance

Isle of Wight Council
£95,212 to £102,389
We need a talented and experienced Service Director of Finance to join us and play a pivotal role Isle of Wight
Recuriter: Isle of Wight Council

Strategic Director of Finance and Deputy Chief Executive (Section 151)

Isle of Wight Council
£120,536 to £129,500
Strategic Director of Finance and Deputy Chief Executive (Section 151) Isle of Wight
Recuriter: Isle of Wight Council

Service Director - Education

Isle of Wight Council
£95,212 to £102,389
This is a great time to join our Children’s Services senior leadership team as a Service Director for Education where you’ll provide system leadership Isle of Wight
Recuriter: Isle of Wight Council

Class Teacher (Primary)

Durham County Council
£32,916- £51,048
Primary School Class Teacher M1-UPS3 (£32,916  - £52,149) Permanent, Full-time Contract to begin in September 2026.   The Governors of this happy and Durham
Recuriter: Durham County Council

SEND Inclusion Partner

Essex County Council
£44258.0000 - £52068.0000 per annum
SEND Inclusion PartnerPermanentPart Time, 22.2 hours per week£44,258 to £52,068 per annum FTE, £26,554.80 to £31,240.80 per annum (pro rata)Location
Recuriter: Essex County Council
Linkedin Banner