Dominic Browne 25 November 2019

Uber loses licence to operate in London

Transport for London (TfL) has ruled against granting Uber a new private hire operator’s licence, deeming it to 'not be fit and proper' to hold one.

The company has confirmed that it will appeal the decision. Uber will be closely monitored by TfL but is still able to carry on operating while the appeal process takes place.

A change to Uber’s systems allowed unauthorised drivers to upload their photos to other Uber driver accounts, which occurred 'in at least 14,000 trips - putting passenger safety and security at risk', TfL said.

TfL, which acts as the regulator for London, said this was a key issue and that uninsured passenger journeys took place with unlicensed drivers, one of whom had previously had their licence revoked.

Another failure allowed dismissed or suspended drivers to create an Uber account and carry passengers, again compromising passenger safety and security, and other serious breaches occurred, including several insurance-related issues.

TfL recognised the progress Uber had made but raised concerns its systems had been easily manipulated.

London mayor Sadiq Khan said: 'I know this decision may be unpopular with Uber users, but their safety is the paramount concern. Regulations are there to keep Londoners safe, and fully complying with TfL’s strict standards is essential if private hire operators want a licence to operate in London.'

Uber now has 21 days to appeal, during which it can continue to operate as well as throughout any appeals process. If it does appeal the case will go to a magistrates' court.

TfL said it will continue to closely scrutinise the private hire operator to ensure robust controls are put in place with regards passenger safety.

Jamie Heywood, Uber's regional general manager for Northern and Eastern Europe, said: 'TfL’s decision not to renew Uber’s licence in London is extraordinary and wrong, and we will appeal.

'We have fundamentally changed our business over the last two years and are setting the standard on safety. TfL found us to be a fit and proper operator just two months ago, and we continue to go above and beyond.

For more on this story, visit Transport Network.

SIGN UP
For your free daily news bulletin
Highways jobs

Director of Adult Social Care

Nottingham City Council
£101,636 - £112,285 per annum (SLMG1)
As a key member of the Directorate Leadership Team, you will provide visible and effective leadership Nottinghamshire
Recuriter: Nottingham City Council

Director of Adults Service Development

Nottingham City Council
£101,636 - £112,285 per annum (SLMG 1)
This is a strategic improvement and assurance leadership role focused on driving the Adults Social Care improvement journey Nottingham, Nottinghamshire
Recuriter: Nottingham City Council

Adult Social Care and Commissioning Director Roles

Nottingham City Council
£101,636 - £112,285 per annum (SLMG 1)
This is an exciting time to join Nottingham City Council and help shape the future of Adult Social Care for the city.  Nottingham, Nottinghamshire
Recuriter: Nottingham City Council

Director of Education

Nottingham City Council
£109,702 - £113,977 (Soulbury Grade 47 – 50)
We are now seeking visionary senior leaders to help shape the next phase of Nottingham's improvement journey. Nottingham, Nottinghamshire, Hybrid
Recuriter: Nottingham City Council

Director Opportunities in Children's & Educations Services

Nottingham City Council
£101,636 - £112,285 per annum (SLMG 1)
At Nottingham City Council, Children's and Education Services are on a clear journey of improvement, reform and transformation. Nottingham, Nottinghamshire
Recuriter: Nottingham City Council
Linkedin Banner