William Eichler 28 February 2018

Survey reveals ‘sharp drop’ in satisfaction with social care

Survey reveals ‘sharp drop’ in satisfaction with social care image

There has been a ‘sharp drop’ in satisfaction with social care and the NHS in recent years due to a lack of funding and Government reforms, new research reveals.

A new report from the Nuffield Trust and The King’s Fund think tanks has revealed satisfaction with social care services was 23% in 2017 and dissatisfaction increased by 6 percentage points to 41%.

The analysis, which is based on the National Centre for Social Research’s (NatCen) British Social Attitudes (BSA) survey, also found the proportion of people who said they were ‘very’ or ‘quite’ satisfied with the NHS fell from 63% in 2016 to 57% the following year.

Those who said they were ‘very’ or ‘quite’ dissatisfied grew from 22% in 2016 to 29% in 2017.

The quality of care was cited as one of the main reasons for satisfaction with the NHS, as was the fact it was free at the point of use. The attitudes and behaviour of NHS staff and the range of services and treatments available were also highlighted as positives.

The main reasons for dissatisfaction were staff shortages, long waiting times, lack of funding and Government reforms.

Overall satisfaction with the NHS was higher among people aged 65 years or older (63%) than among adults under 65 (55%). Between 2016 and 2017, satisfaction fell among all age groups.

Responding to the findings, Cllr Linda Thomas, vice chair of the Local Government Association’s (LGA) community wellbeing board, said the increased dissatisfaction with social care services was the result of ‘historic underfunding’.

‘Councils, providers and hardworking care workers are doing all they can against a backdrop of reduced budgets to provide high quality and dignified care to those who need it, at a time and location that suits them,’ said Cllr Thomas.

‘However, the consequences of historic underfunding of adult social care get worse with every passing year.

‘It is therefore no surprise that the public is becoming more aware of the impacts, including threats to the quality and availability of care, with an increasing number of providers either pulling out of contracts or going out of business.

‘If satisfaction levels in social care services are to improve, then a better-funded social care system is needed to allow councils to invest more money in preventing the causes of sector pressures, while also helping to improve the experiences of social care for those who use services.’

‘Government needs to provide genuinely new money to address immediate pressures as part of the £2.3 billion funding gap facing social care by 2020,’ she added.

Maintaining performance image

Maintaining performance

The 15 strongest performing councils in adult social care have been highlighted in IMPOWER’s latest productivity INDEX. Ralph Cook looks at the results.
Revolutionising mental health image

Revolutionising mental health

Cllr Jasmine Ali explains how Southwark Council is putting plans into action to revolutionise children’s mental health in Southwark.
SIGN UP
For your free daily news bulletin
Highways jobs

Social Worker - SGO & Connected Person Assessment Team

Essex County Council
Negotiable
Special Guardianship Order (SGO) & Connected Person Assessment Team The SGO and Connected Person's Assessment Team (North & Mid) first started in Apri England, Essex, Chelmsford
Recuriter: Essex County Council

Economy & Business Service Manager 

Harborough District Council
£49,350 to £52,368
Looking for an experienced manager who understands public sector responsibilities with the proven ability to deliver our ambitions. Market Harborough, Leicestershire
Recuriter: Harborough District Council

Head of Income and Financial Inclusion

The Royal Borough of Kensington & Chelsea Council
£48,800 - £66,000 per annum
You’ll have excellent interpersonal and communication skills, with a substantial track record of successful performance management. Kensington and Chelsea, London (Greater)
Recuriter: The Royal Borough of Kensington & Chelsea Council

Advanced Practitioner

The Royal Borough of Kensington & Chelsea Council
£33.600 - £45,400 per annum
Looking for an Advanced practitioner Social workers to join the Adult social services in the... Kensington and Chelsea, London (Greater)
Recuriter: The Royal Borough of Kensington & Chelsea Council

Adult Principle Social Worker

The Royal Borough of Kensington & Chelsea Council
£36,600 - £49,600 per annum
The successful candidate will be a passionate and skilled communicator with ability to work alongside operational Social Workers and... Kensington and Chelsea, London (Greater)
Recuriter: The Royal Borough of Kensington & Chelsea Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how public sector organisations can unlock the hidden value in their land, and why a new approach to construction could help boost the outcomes of the Government’s One Public Estate programme.

The December issue also considers why learnings from ancient cities could provide the key to promoting wellbeing in the modern built environment. It also contains a case study on how the London Borough of Westminster has provided high quality care for the elderly alongside a block of luxury apartments.

Register for your free digital issue