Laura Sharman 21 May 2015

Study highlights extent of digital exclusion

Study highlights extent of digital exclusion image

More than three million social housing tenants are unable to access online deals and rates due to a lack of credit history and internet access, according to the findings of a new report.

The Social Housing Tenants study from Experian found that one third of social housing tenants do not have access to the internet at home, with 14% saying they are never able to get online.

The study also revealed that 61% do not have enough of a credit history for financial or credit providers to verify their identities electronically so they are unable to secure the best online rates, if they can access the product at all.

Experian and Big Issue Invest have now launched the Rental Exchange to allow social housing landlords to submit their tenants’ rent payment history. This will allow 84% of social housing tenants to have a strong enough credit history to validate their identity.

Jonathan Westley, managing director of Experian’s UK&I Consumer Information Services, said; ‘The digital authentication rate amongst social housing tenants is less than half of that of the wider population, and this group suffers financially as a consequence. If an online provider cannot fully authenticate a person, they either price their product based on a high level of risk, making the service more expensive, or simply refuse it.

‘However, using rental data as part of the electronic authentication process improves the level of insight available for providers and means that fewer tenants are excluded from or pay a higher rate for products.’

SIGN UP
For your free daily news bulletin
Highways jobs

Social Worker - Children With Disabilities (CWD) - Chelmsford

Essex County Council
£30906 - £42254 per annum + Free Parking & Great Benefits
Please note that this opportunity is NOT OPEN to Newly Qualified Social Workers. In line with the newly created Skills and Capability Framework for England, Essex, Chelmsford
Recuriter: Essex County Council

Economic Data Analyst - SELEP - South East LEP Area

Essex County Council
£30906.0 - £34017 per annum + + Great Benefits Package
Please note that while listed with Chelmsford as the primary location, existing members of the SELEP team reside across Essex, Kent, East Sussex and b England, Essex
Recuriter: Essex County Council

Sector Engagement Lead - SELEP - South East LEP Area

Essex County Council
£39168.0 - £43299 per annum + + Benefits Package
Please note that while listed with Chelmsford as the primary location, existing members of the SELEP team reside across Essex, Kent, East Sussex and b England, Essex
Recuriter: Essex County Council

Director for Adult Health & Social Care

Nottingham City Council
circa £103,000
We are really excited to offer a unique opportunity to join our Leadership Team as our new Director for Adult Health and Social Care Nottingham, Nottinghamshire
Recuriter: Nottingham City Council

Finance Assistant (P2P & Income)

Essex County Council
Negotiable
Job Purpose Purchase to Pay (P2P) and Income aims to provide a comprehensive financial transactional and support service, maximising new and innovat England, Essex, Chelmsford
Recuriter: Essex County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue