An inspection has revealed ‘serious failings’ with Slough Borough Council’s engagement with tenants.
The Regulator of Social Housing (RSH) has given the council a C3 grading after an inspection of its housing service – the first of its kind for Slough BC – found ‘significant improvement’ was needed.
The regulator’s report said the council had a ‘good understanding’ of the condition of its housing stock and meets regulatory expectations with regards to health and safety.
However, the RSH found Slough BC lacked meaningful tenant engagement and provided limited performance information for tenants.
The local authority also could not demonstrate how homes were allocated in a fair and transparent way, according to the inspection report.
Cllr Robert Stedmond, lead member for housing, said: ‘We have been increasing the capacity and resources within the housing team and we will be using the results of this inspection to reengage with our tenants as we implement plans to improve our services.’
‘We thank the regulator for a fair and thorough inspection and to continuing to work with us to improve with and for our tenants,’ he added.
