Laura Sharman 25 February 2020

Outdated regulations forcing councils to use 'harsh' debt collection processes

Forcing people to pay off their entire council tax bill if they miss one payment is pushing people into 'desperate' hardship, a charity has warned today.

New research from Citizens Advice has found that 90% of people with council tax debt also owe money on other household bills. On average, people with council tax debt only have £7 left each month after covering their living costs, with four in 10 having no money left at all to pay off debts.

The charity says that outdated government regulations are forcing council to use the courts and bailiffs to recover council tax debts. It found that missing an average council tax payment of £167 in the first month of the financial year can see a debt escalate to over £2,000 in just nine weeks.

A previous freedom of information request has shown that for every £1 of debt referred to bailiffs by councils, only 27p is ever returned to them.

'Government regulations push local authorities to use harsh collection processes.,' said Dame Gillian Guy, chief executive of Citizens Advice. 'They pile rapidly-escalating debts on people who barely have enough money to get by.

'Many people who need our help with council tax arrears have no more than a few pounds spare every month to repay their debts. An unexpected bill for thousands of pounds, accompanied by legal threats and bailiff action, is terrifying for the person concerned and ineffective for the council trying to recover the debt.'

The call has been supported by the Local Government Association (LGA) who said councils should have more freedom to collect council tax debts in a more flexible way.

Cllr Richard Watts, chair of the LGA’s Resources Board, said: 'As the Citizens Advice’s report makes clear, this needs to be supported by better guidance and funding. Councils would be in favour of it being made easier for them to recover money without having to use bailiffs, and would support the removal of the requirement for the entire annual sum to become payable if an instalment is missed.

'Bailiffs should only ever be used as a last resort by councils. Before it gets to that stage, people will have been encouraged to apply for financial support by their council.'

SIGN UP
For your free daily news bulletin
Highways jobs

Combatting Drugs Partnership Coordinator

London Borough of Richmond upon Thames and London Borough of Wandsworth
£46,206 - £ 55,992
Combatting Drugs Partnership Coordinato... Twickenham, Greater London
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Data Architect

Essex County Council
£62461.0000 - £73483.0000 per annum
Data ArchitectPermanent, Full Time£62,461 to £73,483 per annum Location
Recuriter: Essex County Council

Social Care Officer

Sandwell Metropolitan Borough Council
Band E, SCP 18-25 (£31,537 – £36,363 per annum)
Make a Real Difference Every Day! Sandwell, West Midlands
Recuriter: Sandwell Metropolitan Borough Council

Housing Hub Officer

Sandwell Metropolitan Borough Council
Band D, SCP 9 -17 (£27,254 - £31,022) per annum
Have you got a passion for giving excellent customer service? Sandwell, West Midlands
Recuriter: Sandwell Metropolitan Borough Council

Substance Use Practice Advisor

Durham County Council
Grade 11 - £40,777 - £45,091
Are you a practitioner with experience of working with families affected by drug and/or alcohol use, delivering substance misuse interventions, and of Durham
Recuriter: Durham County Council
Linkedin Banner