William Eichler 24 October 2018

Majority of councils using data analytics to improve services

Majority of councils using data analytics to improve services  image

Seven out of 10 local authorities are harnessing data analytics to improve citizen services, freedom of information requests reveal.

The data platform company Looker issued 60 FOIs to UK local authorities and found that 68% of councils were leveraging analytics to enhance the quality of their services.

Around 58% of 26 authorities currently using business intelligence software are using it to improve waste collection, the FOIs show.

Of those responding to the requesr, 38% and 35% are using it for council tax services and traffic/movement analysis respectively.

Local authorities have cited several benefits following deployments including improved service provisions, reduced costs, better decision making and a clearer understanding of customer journeys.

Half of the 41 local authorities who responded are considering investing increased funds into data analytics/business intelligence technology over the next year.

‘Advanced and easy-to-use data analytics platforms are enabling all types of organisations to speed up and improve their decision-making, arming their teams with real-time access to data and insights,’ said John O’Keeffe, VP of EMEA, Looker.

‘With local authorities providing critical citizen services each and every day, it’s pleasing to see the broad range of facilities being improved by analytics.’

Mobilising the social care workforce image

Mobilising the social care workforce

A continued drive towards more mobile public services is needed to help overcome social care challenges in the bleak winter months, says David McKinney.
SIGN UP
For your free daily news bulletin
Highways jobs

Part Time Occupational Therapist - Children & Families

Essex County Council
£39168 - £42254 per annum
Part Time Occupational Therapist - Children & Families - ColchesterPermanent, Part Time£30,906 to £42,254 per annumLocation
Recuriter: Essex County Council

School Crossing Patrol Officer

Essex County Council
Up to £8.92 per hour
School Crossing Patrol Officer Temporary, Term Time £8.92 per hour Location
Recuriter: Essex County Council

Associate Educational Psychologist

Essex County Council
Up to £450.00 per day + Limited
Associate Educational Psychologist Temporary, Part-Time £450 Ltd per day Location
Recuriter: Essex County Council

Team Manager - SGO and Connected Person Fostering

Essex County Council
Negotiable
Team Manager - Special Guardianship Order and Connected Person FosteringPermanent, Full Time£47,405 to £58,727 per annumLocation
Recuriter: Essex County Council

Duty Senior - Assessment and Intervention

Essex County Council
£39168 - £47405 per annum + + Free Parking & Benefits Package
Duty Senior - Assessment and Intervention - Chelmsford basedPermanentFull Time£39,168 to £47,405 per annumLocation
Recuriter: Essex County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue