William Eichler 24 October 2018

Majority of councils using data analytics to improve services

Seven out of 10 local authorities are harnessing data analytics to improve citizen services, freedom of information requests reveal.

The data platform company Looker issued 60 FOIs to UK local authorities and found that 68% of councils were leveraging analytics to enhance the quality of their services.

Around 58% of 26 authorities currently using business intelligence software are using it to improve waste collection, the FOIs show.

Of those responding to the requesr, 38% and 35% are using it for council tax services and traffic/movement analysis respectively.

Local authorities have cited several benefits following deployments including improved service provisions, reduced costs, better decision making and a clearer understanding of customer journeys.

Half of the 41 local authorities who responded are considering investing increased funds into data analytics/business intelligence technology over the next year.

‘Advanced and easy-to-use data analytics platforms are enabling all types of organisations to speed up and improve their decision-making, arming their teams with real-time access to data and insights,’ said John O’Keeffe, VP of EMEA, Looker.

‘With local authorities providing critical citizen services each and every day, it’s pleasing to see the broad range of facilities being improved by analytics.’

SIGN UP
For your free daily news bulletin
Highways jobs

Pre-School/Nursery Assistant

Essex County Council
Up to £13.00 per hour
Pre-School/Nursery AssistantPermanent, Part Time£13.00 per hourLocation
Recuriter: Essex County Council

Preschool Nursery Assistant - Level 3 Qualified

Essex County Council
Up to £13.00 per hour
Preschool Nursery Assistant - Level 3 QualifiedPermanent, Part Time£13.00 per hourLocation
Recuriter: Essex County Council

Trading Standards Project Officer - Tobacco and Vapes

Essex County Council
£26601.0000 - £31295.0000 per annum
Trading Standards Project Officer - Tobacco and VapesFixed Term, Full Time£26,601 to £31,295 per annumLocation
Recuriter: Essex County Council

Social Care Worker - WMF2272e

Westmorland and Furness Council
£34,434 - £35,412
We have an exciting opportunity, for a passionate, enthusiastic person Cumbria / Various
Recuriter: Westmorland and Furness Council

Apprenticeships & Intermediate Labour Market Coordinator

The Royal Borough of Kensington & Chelsea Council
Negotiable
Create real opportunities for local people and help shape a fairer future. As an Apprenticeships and Intermediate Labour Market Coordinator, you'll wo England, London, City of London
Recuriter: The Royal Borough of Kensington & Chelsea Council
Linkedin Banner