William Eichler 17 March 2021

County council criticised for overcharging for respite care

County council criticised for overcharging for respite care  image

Lincolnshire County Council has agreed to refund some people it charged for short-term residential care following an investigation.

An investigation by the Local Government and Social Care Ombudsman revealed that the council had been charging a fixed fee for respite care without assessing whether people could afford it.

This goes against the statutory guidance which emphasises the principle that a charge should be affordable for the individual.

The county council charged a different flat rate for care based on people’s ages, but stated people could have a full financial assessment if they wished.

The Ombudsman found that the council had identified 4,387 respite users who later went on to receive full-time residential care. Of that number, nearly 3,000 had either paid the correct charge or had underpaid.

However, the rest had overpaid by between £10 and £50 per episode of respite care.

Commenting on the report, Glen Garrod, executive director of Adult Care and Community Wellbeing, said: ‘We accept the findings and are acting on the recommendations laid out by the Ombudsman.

‘We have apologised to those affected and reimbursed anyone who has been overcharged for short-term residential care, as well as reviewing our procedures so that similar problems don't happen again. It's always our aim to provide good quality support and services that our residents need and deserve.’

‘Although to some the amounts people overpaid may seem small, those people have still suffered a financial loss,’ said Local Government and Social Care Ombudsman Michael King.

‘These sums may have made a material difference to peoples’ weekly income, so I welcome the council’s acceptance of my recommendations to put things right for them.’

Tackling mistrust about vaccines image

Tackling mistrust about vaccines

Dr Justin Varney looks at how Birmingham is working to tackle the ‘layers upon layers of mistrust’ among ethnic minority communities that is ‘now playing out in vaccine hesitancy’.
SIGN UP
For your free daily news bulletin
Highways jobs

Service Director – Development & Regulation

West Berkshire Council
Up to £96,585 per annum
We are looking for a candidate with the passion for place making and a successful track record in leading and developing large multi-service teams.  Newbury, Berkshire
Recuriter: West Berkshire Council

Mayoralty & Business Manager

London Borough of Richmond upon Thames and London Borough of Wandsworth
£41,292 - £50,034
The Mayoralty & Business Manager will be responsible for maintaining the reputation of both Mayoralties and promoting a positive image of... London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Joint Assistant Director - Communities and Wellbeing

Babergh & Mid Suffolk
£75,000
Babergh and Mid Suffolk District Councils are at the forefront of joint working and are a progressive award-winning partnership Ipswich, Suffolk
Recuriter: Babergh & Mid Suffolk

Social Worker - Early Intervention Team

Essex County Council
Up to £207 per day + Umbrella
About the RoleWorking to support adults, and their families, who have complex social needs and are more vulnerable as a result of disability, exclusio England, Essex, Harlow
Recuriter: Essex County Council

ESAB Safeguarding Adult Review Officer

Essex County Council
Up to £35027 per annum
ESAB Safeguarding Adult Review OfficerPermanent, Full TimeUp to £35,027 per annumLocation
Recuriter: Essex County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue