Laura Sharman 29 July 2015

Councils ‘wasting’ two million hours every year re-keying data

Councils ‘wasting’ two million hours every year re-keying data image

Local authorities are ‘wasting’ two million man hours every year due to the hidden costs of delivering digital services, a new report is warning.

The annual National Digital Report from NDL found that the delivery of online services is still ‘slow and inefficient’ with many councils still re-keying data they receive through online services or via CRM systems.

The report also showed 50% of local authorities are re-keying more than half the data they receive via e-forms at a cost of £14m a year. It predicts that this could increase to £45m a year due to councils being only one third along the route to channel shift.

Declan Grogan, managing director of NDL, said: ‘There are some authorities which have embraced innovative digital service creation and delivery and have made real savings, underpinned by the appropriate technology to eliminate manual processes.

‘However, the vast majority of organisations have only implemented in sparsely selected areas and most are papering over the cracks by using manual labour to present allegedly end-to-end services.

‘By investing in technology to support efficient digital service delivery, this will not only improve service delivery to citizens but also save money, preserving it for care, education and supporting the communities in which we all live.’

SIGN UP
For your free daily news bulletin
Highways jobs

Case Manager - Youth Offending Team

London Borough of Richmond upon Thames and London Borough of Wandsworth
£30,558 - £43,887 per annum
Are you up for the challenge of supporting a young person getting in trouble with the Law? London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Lead Data Scientist

London Borough of Richmond upon Thames and London Borough of Wandsworth
£41,292 - £53,115
This role is an excellent opportunity for a collaborative problem solver who wants to make an immediate impact as a data scientist lead in... London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Senior Practitioner - Family Support and Protection Team

Essex County Council
Negotiable
Please note this is a Fixed Term Contract or Secondment Opportunity for 12 months In Essex County Council we are "Serious about Social Work". Having England, Essex, Colchester
Recuriter: Essex County Council

Senior Practitioner - Homeless Youth Specialist

Essex County Council
Negotiable
In Essex County Council we are "Serious about Social Work". Having recently won the Best Social Work Employer of the Year Award and been awarded 'Outs England, Essex, Harlow
Recuriter: Essex County Council

Adults Social Worker - Recruitment Day

Essex County Council
£30906.0 - £42254.0 per annum
The next Virtual Recruitment Day (via Microsoft Teams) will take place on Tuesday 3rd November 2020.This event is for Qualified Social Workers registe England, Essex, Chelmsford
Recuriter: Essex County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue