Laura Sharman 10 October 2017

Councils taking a week to deal with waste complaints, survey reveals

Councils taking a week to deal with waste complaints, survey reveals image

More than third of people have complained to their local council about a problem with waste and recycling services, a new survey has revealed.

The survey of 1,000 adults, conducted by Yotta, found Welsh residents had the most issues regarding waste collection, with 45% of respondents saying they have previously lodged a complaint.

More than one in five (21%) of waste and recycling issues took over a week for the council to resolve, according to the survey.

Steve White, software businesses development manager at Yotta, said: ‘These figures should provide some concern for local councils, who in many cases are clearly leaving members of the public unsatisfied with their waste collection service.

‘Many councils lack the information they need to help quickly resolve many issues – and that can often be because they are lacking the technology they need to provide that information and use it to drive improved response times. Many authorities still lack joined up digital channels capable of easily and speedily transferring information, which leads, in turn, to a clear disconnect between the management teams in the office and waste collectors on the street.’

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Supporting the most vulnerable in Herts

Hertfordshire CC is investing £9.6m to support its most vulnerable residents in overcoming the repercussions of the pandemic. Scott Crudgington explains why the council is determined to remain ‘a county of opportunity’ for all.
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