William Eichler 24 January 2019

Brokenshire announces ‘overhaul’ of housing complaints system

Brokenshire announces ‘overhaul’ of housing complaints system  image

Communities secretary James Brokenshire today announced an overhaul of what he describes as a ‘broken’ housing complaints system.

Currently, there are multiple complaint bodies covering the housing market, and membership of redress schemes is compulsory for some tenures but not others.

Mr Brokenshire said there will be a new Housing Complaints Resolution Service which will provide a simple way for home owners and tenants to get help when faced with housing disputes.

It will be developed with a new Redress Reform Working Group made up of representatives from across the sector.

The communities secretary also said that private landlords will be legally required to become members of a redress scheme - with a fine of up to £5,000 if they fail to do so.

The Government also reiterated its commitment to establishing a New Homes Ombudsman, which will protect the interests of home buyers and hold developers to account.

‘Creating a housing market that works for everyone isn’t just about building homes – it’s about ensuring people can get the help they need when something goes wrong,’ said Mr Brokenshire.

‘But all too often the process can be confusing and overly bureaucratic, leaving many homeowners and tenants feeling like there is nowhere to go in the event of problems with their home.

‘The proposals I have announced today will help ensure all residents are able to access help when they need it, so disputes can be resolved faster, and people can get compensation where it’s owed.’

SIGN UP
For your free daily news bulletin
Highways jobs

Deputy Chief Executive & s.151 Officer

Wychavon District Council
package to £90k
This is an exceptional career development opportunity, and the perfect role for a talented public service leader with ambition. Worcestershire
Recuriter: Wychavon District Council

Senior Practitioner - Family Support & Protection

Essex County Council
Up to £237 per day + Umbrella
Managing a defined caseload, the social worker is responsible for working effectively with children, young people and families/carers to achieve positive change and improved outcomes. England, Essex, Basildon
Recuriter: Essex County Council

Qualified Social Worker - Family Support & Protection

Essex County Council
Up to £207 per day + Umbrella
Managing a defined caseload, the Social Worker is responsible for working effectively with children, young people & families/carers to achieve positive change and improved outcomes. England, Essex, Basildon
Recuriter: Essex County Council

Qualified Social Worker - Assessment & Intervention Team

Essex County Council
Up to £207 per day + Umbrella
Managing a defined caseload, the Social Worker is responsible for working effectively with children, young people & families/carers to achieve positive change and improved outcomes. England, Essex, Basildon
Recuriter: Essex County Council

Qualified Social Worker - Assessment & Intervention Team

Essex County Council
Up to £207 per day + Umbrella
Family Operations delivers direct provision of services relating to vulnerable children, young people and complex families. England, Essex, Harlow
Recuriter: Essex County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue