Birmingham City Council’s Business Transformation programme and Service Birmingham partnership with Capita are delivering dramatic improvement to the quality of local services.
Deputy council leader Paul Tilsley said: ‘We have just completed the second year and the benefits that are coming through are extremely significant.’
10 ways councils are making budgets go further
Discover 10 ways councils are stretching budgets further, from digital transformation and energy efficiency to community partnerships and data-driven decision-making.
