Birmingham City Council has extended its contract with Vertex to deliver contact centre services to until March 2012 in a deal worth £40m.
Since March 2002, Vertex has provided contact centre services on behalf of the council at Waterlinks House, Birmingham where it employs 300 staff.
Under the new extension agreement, Vertex will be responsible for a wider range of contact centre services, handling contacts for council customers including citizens, businesses and visitors. Vertex will manage the day to day operations and deliver new improved service levels.
The Vertex contract extension will be managed by Birmingham City Council and Capita through the joint venture, ‘Service Birmingham’ and integrates the contact centre with Birmingham's ‘Customer First’ transformation programme, creating easier ways for council customers to access services.
Since March 2002, Vertex has provided contact centre services on behalf of the council at Waterlinks House, Birmingham where it employs 300 staff.
Under the new extension agreement, Vertex will be responsible for a wider range of contact centre services, handling contacts for council customers including citizens, businesses and visitors. Vertex will manage the day to day operations and deliver new improved service levels.
The Vertex contract extension will be managed by Birmingham City Council and Capita through the joint venture, ‘Service Birmingham’ and integrates the contact centre with Birmingham's ‘Customer First’ transformation programme, creating easier ways for council customers to access services.
