It’s time to stop counting on the courts to collect council tax arrears
04/08/2021 John Doyle calls on councils to rethink ineffective processes used to handle arrears and focus on communication, affordability, and vulnerability. |
Are local authorities fighting a losing battle on social tenant satisfaction?
15/02/2021 John Doyle explains why registered providers of social housing face an upwards battle to comply with the new Charter for Social Housing Residents. |
