Martin Ford 01 October 2018

Universal Credit chief admits support is not working

Universal Credit chief admits support is not working image

The civil servant in charge of the Universal Credit rollout has admitted support for claimants has not been effective, as responsibility was handed to the charity sector.

Universal Support, the system for helping people to claim money, will be run by Citizen’s Advice rather than councils from April 2019.

In a letter to chief executives seen by The MJ, director general of the UC programme, Neil Couling, wrote: ‘It is clear that despite the hard work, the service as currently configured is not providing consistent support nationwide as the feedback from claimants, their representatives and the NAO [National Audit Office] has shown.’

Highlighting the impact on ‘vulnerable claimants’, he added: ‘I also know that many local authorities were unhappy with the referrals mechanisms and the processes involved.’

Glasgow has spent £2m on a financial and digital inclusion project as 12,000 people city residents move to the new system by the end of the year.

City Treasurer Cllr Allan Gow said: ‘I'm not prepared to simply accept the hardship and the pain that we have seen unfold elsewhere.

‘We can't roll back Universal Credit, much as I would like to. However, by investing in the resilience of our communities and our city, I believe we can dull its edge.’

SIGN UP
For your free daily news bulletin
Highways jobs

Senior Applications Analyst

Camden London Borough Council
£40,829 to £47,360
Looking for someone with at least two years’ experience providing technical support for HR and Financial Systems and... Camden, London (Greater)
Recuriter: Camden London Borough Council

AMHP Duty Manager

Camden London Borough Council
£40,829 - £47,360 per annum
Seeking to recruit a strong, highly motivated Duty Manager working for the AMHP servicein the  London Borough of Camden. Camden, London (Greater)
Recuriter: Camden London Borough Council

Housing Needs Reviews Caseworker

Camden London Borough Council
£33,122 - £38,423
The successful candidate will carry out statutory reviews of decisions under the Housing Act 1996, as amended by the Homeless Reduction Act 2018. Camden, London (Greater)
Recuriter: Camden London Borough Council

Short Breaks Assessor - Children and Young People Disability Service (CYPDS)

Camden London Borough Council
£30,066 - £34,538 per annum (subject to experience)
To be successful you will need extensive demonstrable experience working with people with various disabilities or other potentially... Camden, London (Greater)
Recuriter: Camden London Borough Council

Social Worker - Children and Young People Disability Service (CYPDS)

Camden London Borough Council
£36,630 - £42,490 per annum (subject to experience)
The service works closely with colleagues from Health, Education, Schools and Adult Social Care to support young people as they move into adulthood. Camden, London (Greater)
Recuriter: Camden London Borough Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how public sector organisations can unlock the hidden value in their land, and why a new approach to construction could help boost the outcomes of the Government’s One Public Estate programme.

The December issue also considers why learnings from ancient cities could provide the key to promoting wellbeing in the modern built environment. It also contains a case study on how the London Borough of Westminster has provided high quality care for the elderly alongside a block of luxury apartments.

Register for your free digital issue