Torbay Council delivers savings of over £75,000 in its first year with Sefas's Customer Communication Management Solution
“We can print smarter, faster, save money and control brand and message.”
In order to improve the quality of service, whilst also delivering significant cost savings and productivity improvements, Torbay Council needed to leverage existing technology and infrastructure and build greater flexibility around delivery channels.
Sefas’ Customer Communication software suite has helped Torbay Council address these challenges and the Council has managed to:
• Reduce outbound postal costs by over £75,000 (more than 15%) in the first year
• Control and track documents from data through to delivery, ensuring data protection
• Extend use of postal discounts throughout the council via mail consolidation
• Expand electronic delivery channels to improve communication
Bob Clark, Executive Head of Information Services concluded: “Sefas has fully supported Torbay to help deliver service improvements, drive operational efficiencies and to reduce costs.”
Click here to download the full Torbay case study.
Please visit www.sefas.co.uk for more information.
