The Government’s ‘superficial’ means of tackling failure in public services is not the solution, a new report has claimed.
The Institute for Government’s (IfG) paper, Failing Well, warned further failure in the sector would be unavoidable under strained budgets, continuing reform and increasing demand.
However, programme director Emma Norris said ‘restructuring a service or parcelling out blame’ would not solve the problem, whereas leadership, collaboration and transparency would.
She said: ‘Failure is an ever-present threat in our public services – and the risks are increasing.
‘Yet there are good and bad ways of responding to failure.’
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