William Eichler 12 June 2017

One in five waste issues take over a week to resolve, survey reveals

One in five waste issues take over a week to resolve, survey reveals image

Over 20% of all waste and recycling issues raised by the public take more than a week to resolve, a new survey reveals.

A poll of 1,000 UK adults has found more than one in five (21%) of all waste and recycling issues brought to councils by concerned residents take over a week to fix.

Commissioned by software company Yotta, the survey also discovered 8% of queries disappear and are never resolved.

Yotta’s software business development manager Steve White suggested this could be the result of ‘cumbersome and error-prone paper processes’ which could be addressed by digitisation.

Mr White claimed the adoption of new technology could improve ‘real-time communication between waste management crews and back office teams.’

‘Crews can report service issues and the back office can keep crews updated with the latest details on premises they need to visit, bins they must collect, assisted collections or security codes for locked gates, for example,’ he said.

‘This will enable councils to deliver a more proactive service, respond more quickly to public complaints and, therefore, improve the public’s overall perception of the work they do.’

The survey also revealed over half (54%) of the public’s queries are being answered within 48 hours and only 24% are answered on the same day.

The non-resolution figures are particularly high for some areas; for example 14% of issues in the North East are never properly addressed.

Overall, 35% of those polled said they had complained to a local authority about an issue relating to a waste or recycling collection.

Highways jobs

Head of Audit and Governance

Tamworth Borough Council
Up to £49k + £5000 shared service allowance
Looking for people who are excellent communicators, are adventurous and who are inspired by our values... Tamworth, Staffordshire
Recuriter: Tamworth Borough Council

Divisional Manager – Revenues, Benefits & Customer services

Chichester District Council
£51,354 to £55,167
We are looking for an exceptional candidate to lead the Revenues, Benefits & Customer Services division. Chichester, West Sussex
Recuriter: Chichester District Council

Senior Team Leader

Redbridge London Borough Council
£35,992 to £38,994 per annum inclusive
Looking for individuals with initiative, evidence of experience in managing a street cleansing service and motivating... Redbridge, London (Greater)
Recuriter: Redbridge London Borough Council

Residential Keyworker

London Borough of Richmond upon Thames and London Borough of Wandsworth
£19,156 per annum
This is an exciting time to join the school. In our recent OFSTED of the residential department. London (Greater)
Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

Commissioning Manager

Camden London Borough Council
£40,829 - £47,360 per annum
Looking for an ambitious person who can communicate well and understands how to analyse and translate qualitative and... Camden, London (Greater)
Recuriter: Camden London Borough Council

Local Government News

Latest issue - Local Goverrnemnt News

The March issue of Local Government News explores alternative funding channels that are available to councils beyond the Public Works Loan Board, what hurdles merging councils face in coming together, and how local government is handling GDPR.

This issue also has a special highways and street lighting section exploring how councils can use lighting to embark on their smart city journey and using IoT technology to weather the storm.

Register for your free magazine