Dan Peters 28 July 2020

Ombudsman makes 12% more service improvement recommendations

Increasing systemic problems identified in residents’ complaints has led to the Local Government Ombudsman making more wider service improvement recommendations to councils than ever before.

The Ombudsman made 12% more service improvement recommendations in 2019/20, this week’s annual review of local government complaints revealed.

It said it was finding fault more often, with 61% of complaints investigated in detail upheld - up from 58% last year.

The highest proportion of complaints upheld (72%) were about education and children’s services, which also make up the largest proportion (21%) of the Ombudsman’s workload.

Further reports on authorities that failed to satisfactorily implement a recommendation or respond to a decision were issued four times in the year, with Dudley MBC, Medway Council, and West Sussex and Lincolnshire CCs on the end of criticism.

SIGN UP
For your free daily news bulletin
Highways jobs

Head of Biodiversity and Climate Resilience

Cherwell District Council
£68,930 - £73,320.50
This is a high-impact leadership role focused on delivering Cherwell's Climate Action Plan Oxfordshire
Recuriter: Cherwell District Council

Executive Director of Neighbourhood Services

Cherwell District Council
£113,435.50 - £125,379 / Grade
This is more than a leadership role - it's an opportunity to leave a lasting legacy Oxfordshire
Recuriter: Cherwell District Council

Head of Chief Executive's Office

Cherwell District Council
£68,930 - £73,320.50 / Grade M
This is a pivotal leadership position at the heart of the Council Oxfordshire
Recuriter: Cherwell District Council

Short Breaks Community Officer

North East Lincolnshire Council
£28,142 FTE
This is a varied role where no two days will be the same. North East Lincolnshire
Recuriter: North East Lincolnshire Council

Casual Cleaning Assistant

Durham County Council
Grade 1 £24,796 Pro rata to hours worked £12.85 per hour
Are you looking for work that fits around your schedule and lifestyle? Casual Cleaning Assistants required post based at the Empire Theatre, Consett. Consett
Recuriter: Durham County Council
Linkedin Banner