Laura Sharman 03 October 2017

Newcastle signs up to Council Tax Protocol

Newcastle has become the latest council to sign up to a new protocol to help people struggling with council tax debts.

Newcastle City Council has signed up to the Citizen’s Advice Council Tax Protocol to show it will collect debt in a 'fair and reasonable' manner and offering support and advice to residents.

The council's cabinet member for resources, cllr Veronica Dunn, said: 'We have a duty to collect the tax but where people are in genuine difficulties, we also have a moral duty to help them. We don’t want to make their situation worse, but we do use council tax to fund vital services, so we like to strike a balance.

'I am pleased to sign this Council Tax Protocol. It shows our commitment to clear communication, listening to people in tough times and helping them find a way forward that is good for them and good for the local authority.'

Chief executive of Citizens Advice Newcastle, Shona Alexander, added: 'We know that when local councils and debt advice charities like ours work closely together, debt collection processes can be improved, to really help people struggling with payments. This prevents charges escalating, eases stress and reduces both collection costs and the demand on local public services.'

SIGN UP
For your free daily news bulletin
Highways jobs

Administration Officer

The Coal Authority
£19,137 to £21,264
To apply please click the Apply Now link below. Mansfield, Nottinghamshire
Recuriter: The Coal Authority

Programme Assistant

City of York Council
£11.37 per hour
We are WorkwithYork and we are working with our client to find a Programme Assistant working with the Homes for Ukraine project. York, North Yorkshire
Recuriter: City of York Council

IT Security Manager

City of Bradford MDC
£42,614 - £47,665 pa
This is an exciting opportunity for an enthusiastic IT Security Manager Bradford, West Yorkshire
Recuriter: City of Bradford MDC

Recovery Support Worker x 3

Wakefield Council
£12,963.50 - 14,113.00
We are seeking to appoint suitably skilled, motivated and caring recovery support workers Wakefield, West Yorkshire
Recuriter: Wakefield Council

Transport Craftsperson

Wakefield Council
£25,927.00 - £28,226.00
You will be joining us at a very exciting time as we move to Featherstone later this year to a state of the art fleet maintenance facility Wakefield, West Yorkshire
Recuriter: Wakefield Council

Partner Content

Circular highways is a necessity not an aspiration – and it’s within our grasp

Shell is helping power the journey towards a circular paving industry with Shell Bitumen LT R, a new product for roads that uses plastics destined for landfill as part of the additives to make the bitumen.

Support from Effective Energy Group for Local Authorities to Deliver £430m Sustainable Warmth Funded Energy Efficiency Projects

Effective Energy Group is now offering its support to the 40 Local Authorities who have received a share of the £430m to deliver their projects on the ground by surveying properties and installing measures.

Pay.UK – the next step in Bacs’ evolution

Dougie Belmore explains how one of the main interfaces between you and Bacs is about to change.