Mark Whitehead 09 September 2016

More councils eyeing up automation technology

More councils eyeing up automation technology image

Increasing financial challenges, welfare reforms, growing pressure on services and staffing cuts are powering a surge in interest in automation to carry out repetitive tasks, according to new research.

A survey of public sector managers, mainly in local government, found more than half had explored automation technology in the past year in the wake of increasing workloads and tightening budgets - and one in five expect to see it trialled in the next 12 months.

Outsourcing specialist Arvato said the trend came against a background of a sharp rise in work volumes and falling staff levels.

Its findings showed 73% of respondents had experienced rising work volumes in their departments over the last year, while 68% reported a reduction in the size of their teams.

Debra Maxwell of Arvato said: 'Automation has been widely embraced in the private sector and it’s encouraging to see that government bodies are becoming more receptive to this technology as a way to improve services for citizens and increase efficiencies.

'Fundamentally, it’s about enabling public sector employees to focus on what’s really important, and redirect resource away from mundane, repetitive tasks.'

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