Hertsmere BC’s online services and phone services have been hit by a ‘major system failure’.
Early investigations have confirmed the problems, which started yesterday, were caused by a ‘hardware fault’ and a replacement part has now been sourced, with an engineer currently working on site to ‘restore operations as soon as possible’.
Executive director Peter Geraghty today apologised for the inconvenience.
He said: ‘The impact on our services has been regrettable and unavoidable and I can only apologise for the inconvenience caused to our customers, residents, staff and partners.
‘We will be conducting a review of the situation and will work to ensure the risk of another outage of this scale happening again is minimised.’
This article was originally published by The MJ (£).
