Laura Sharman 15 October 2020

London council to improve Blue Badge assessments

London council to improve Blue Badge assessments image

Harrow Council has been told to improve the way it assesses Blue Badge and Freedom Pass applications after an investigation found a number of faults with its processes.

The Local Government and Social Care Ombudsman said it had received ‘significantly’ more complaints about the way the council dealt with this issue than any other London borough.

Its investigation found problems with the way the council conducted the assessments and responded to applicants such as giving insufficient detail as to why people were turned down.

The council has agreed to offer five people new assessments, and will draw up an action plan to implement the recommended changes.

Local Government and Social Care Ombudsman, Michael King, said: 'In previous complaints the council has accepted recommendations to put things right, but could not commit when they would happen because it relied on the service provider to implement the changes.

'Therefore, I am pleased the council has now started putting in place changes to its systems and hope my further recommendations will ensure other vulnerable people are not disadvantaged by its assessment process.'

A council spokesperson said: 'We welcome all feedback that helps us improve our services.

'In response to a small number of complaints between 2016 and 2018, we brought in changes to the way we process applications and how we inform applicants about the decision.'

Supporting the most vulnerable in Herts image

Supporting the most vulnerable in Herts

Hertfordshire CC is investing £9.6m to support its most vulnerable residents in overcoming the repercussions of the pandemic. Scott Crudgington explains why the council is determined to remain ‘a county of opportunity’ for all.
For your free daily news bulletin
Highways jobs

Social Worker - D-BIT - under 10's team - Countywide

Essex County Council
£32065 - £43839 per annum + + 26 days annual leave & Local Gov Pension
Please note that this position is being offered on a Fixed Term Contract basis and is for a period of 15 months. This position is open to Newly Qua England, Essex, Chelmsford
Recuriter: Essex County Council

Family Centre Worker

Essex County Council
£21057 - £27391 per annum + + 25 days annual leave & Local Gov Pension
Family Centres The Family Centres in Essex County Council provide a range of interventions to bring about positive change within families, help adul England, Essex, Basildon
Recuriter: Essex County Council

Homeless Youth Specialist (Social Worker)

Essex County Council
£32065 - £43893 per annum + + Package
Homeless Youth Specialist (Social Worker)Permanent, Full Time£32,065 to £43,839 per annumLocation
Recuriter: Essex County Council

People Technology / HRIS Analyst

Essex County Council
Up to £42174 per annum
The Opportunity The People Technology / HRIS Analyst will be responsible for supporting the ongoing management of people-based technology including England, Essex, Chelmsford
Recuriter: Essex County Council

Principal Energy Engineer

Surrey County Council
£45,734 - £51,725 per annum
Do you have experience in working with delivering carbon reduction measures into a range of building projects? Surrey
Recuriter: Surrey County Council

Public Property

Latest issue - Public Property News

This issue of Public Property examines how how flexible workspaces can lead the way in regeneration for local authorities, Why local authority intervention is key to successful urban regeneration schemes and if the Government’s challenge of embracing beauty is an opportunity for communities.

The March issue also takes a closer look at Blackburn with Darwen Council's first digital health hub to help people gain control over health and care services.

Register for your free digital issue