Alex Thomson 03 April 2014

Do we stick with self service?

You have to be careful with words. There are certain words that, while relatively anodyne to most, get particular groups of people very excited.

For some it’s ‘Europe’, for others ‘Bieber’. And for some in and around local government, the catnip word is ‘commissioning’.

There seem to be two main strands – ideological and practical – to the argument of those who object to the idea of a local authority commissioning another organisation to deliver a ‘council service’.

Read the full feature for free here.

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