Austin Macauley 17 October 2014

DWP under fire for £1.4bn of overpaid housing benefit

The Government’s failure to provide councils with sufficient funding or incentives has contributed to housing benefit overpayments rocketing to £1.4bn, a spending watchdog has revealed.

The National Audit Office (NAO) found overpayment due to fraud and error accounted for 5.8% of spending on the benefit over the last year – up from £980m (4.6%) in 2010-11.

Two-thirds of payments were due to claimant error, around a quarter were down to fraud and 11% were caused by official error.

The Department for Work and Pensions (DWP) has over-relied on a limited system of incentives for local authorities to chase up and reclaim payments, it said. And while housing benefit claims increased by 5% between 2010 and 2014, council funding to administer the benefit has fallen by 17%.

Amyas Morse, head of the NAO, said: ‘Housing benefit is a difficult benefit to administer and, against a background of unclear responsibilities and limited investment, it is unsurprising that total overpayments have increased. The Department for Work and Pensions is facing an escalating problem.

‘The DWP has recognised the need to do more and has been developing a new strategy. As these initiatives are in the early stages, it is too early to know whether they are working. However, the department will need to show that it is tackling problems with local authority incentives and targeting major areas of loss.’

Margaret Hodge MP, chair of the Committee of Public Accounts, described the overpayments as ‘staggering’ and warned the DWP’s ‘out of sight, out of mind mentality’ had left it with limited oversight of local authorities’ performance.

‘It has not incentivised local authorities to identify fraud and claimant error, which account for the majority of all overpayments. While it has shared data with local authorities to help crack down on fraud and error, these initiatives have fallen well short of expectations.’

She highlighted the fact that since taking on the role of inspecting local authority housing benefit services from the Audit Commission, the DWP had carried out just one of 15 planned inspections since 2011.

The Local Government Association (LGA) warned that councils are dealing with more housing benefit caseloads, with less money to administer housing benefit.

Cllr Claire Kober, chair of the LGA’s Resources Board, said: 'Local government continues to outperform central government at processing claims accurately and successfully recovering overpayments.

'It is testament to the efficiency and innovation of councils that the NAO has found benefit claims continue to be processed accurately, despite councils only receiving half the money they need from government to administer the scheme.

'Government’s method of funding councils‘ work in this area is too bureaucratic and can be counterproductive to our efforts to identify fraud and error. Councils want to work with the Department for Work and Pensions to simplify and improve the rules.'

SIGN UP
For your free daily news bulletin
Highways jobs

Residential Support Workers - Development Programme

Durham County Council
£26,403 - £28,598 per annum. Pay award pending.
Residential Support Workers – Temporary 12 Month development opportunity Salary
Recuriter: Durham County Council

Team Leaders

Durham County Council
Grade 8 £32,597 - £36,363 (pay award pending)
Team Leaders – Opportunities are available across the County Durham Area   Salary
Recuriter: Durham County Council

Residential Workers

Durham County Council
Grade 7 £30,024 - £33,699. Pay award pending.
Residential Workers - Opportunities are available across the County Durham Area Salary
Recuriter: Durham County Council

Service Design Lead

Durham County Council
£40,777 to £45,091 p.a. (Grade 11) Pay award pending
We are looking for an experienced and confident Service Design Lead to play a key role in shaping the future of customer services within Durham County Durham
Recuriter: Durham County Council

2 x Health Care and Education Assistants

Durham County Council
£24,796- £25,185 (Pro Rata)
Temporary Contract until August 2027, with the potential to extend, subject to funding. Part Time- 34 hours per week (8.40am to 4pm Mon-Fri) Term Time Spennymoor
Recuriter: Durham County Council
Linkedin Banner