Customer services | LocalGov


Council staff balloted for strike action 25/06/2024 Trade union Unison has announced that Kirklees Council staff at two customer service centres at risk of closure are being balloted for strike action.
Councils plan to reduce phone hours to cut costs 12/06/2024 West Oxfordshire and Cotswold district councils will consider cutting back the number of hours residents can get in touch by phone.
Revolutionising local government customer service 20/02/2023 Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive.
Transforming the helpdesk experience in local government 06/09/2022 How local government employees can process, capture, and engage with their customers needs at the point of service.

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Senior Scientific Officer

Grade I £42,771 - £46,968

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces... Barnet (City/Town), London (Greater)

Recuriter: Barnet London Borough Council

Transformation project manager (children, education & families)

£46142 - £49282

About you Are you skilled at bringing people together? Are you passionate about improving outcomes for children and young people? We’re looking for an experienced Project Manager to drive delivery of our new Education & Inclusion Strategy in partnershi County Hall as primary office base, with hybrid wo

Recuriter: Oxfordshire County Council