Customer services | LocalGov


Council staff balloted for strike action 25/06/2024 Trade union Unison has announced that Kirklees Council staff at two customer service centres at risk of closure are being balloted for strike action.
Councils plan to reduce phone hours to cut costs 12/06/2024 West Oxfordshire and Cotswold district councils will consider cutting back the number of hours residents can get in touch by phone.
Revolutionising local government customer service 20/02/2023 Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive.
Transforming the helpdesk experience in local government 06/09/2022 How local government employees can process, capture, and engage with their customers needs at the point of service.

10 ways councils can boost staff retention

Budget strain and heavy workloads are driving council staff away. Here are 10 simple changes that can make a big difference.

Fixing fragmented procurement to transform social housing

Dan Germann, Durkan Regen, says by taking a longer-term approach to regenerating social housing, councils can maximise value from private sector partnerships.

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Case Studies

Acrospire Delivers Retrofit Lighting for Newbridge’s Joe Calzaghe Footbridge

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Believ to install 22 charge points across Redcar and Cleveland

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Croydon Council selects integrated corporate GIS to improve efficiencies

Company Anouncements

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Adaptations teams’ opportunity to optimise value

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Educational Psychologist

£47,688 - £57,954 Soulbury A 3-8 plus SPA points pro rata to hours worked

There are new full and part time posts available as a result of new investment in our Educational Psychology team. This is a fantastic role where you Spennymoor

Recuriter: Durham County Council

Team Leader

Grade 8 £32,597 - £36,363

Exciting Leadership Opportunity Within Keeping Families Together – Team Leader at The Beacon Children’s Home (Seaham) Are you ready to lead with hea Durham

Recuriter: Durham County Council

Panel Administrator

Grade 5 £26,403 - £28,598

An exciting new opportunity to join the panel team working full time, 37 hours per week. Your primary base will be Council Offices, Spennymoor. The r Spennymoor

Recuriter: Durham County Council

Senior Social Worker - Adults Emergency Duty/Approved Mental Health Professional

London Borough of Richmond upon Thames and London Borough of Wandsworth

£46,206 - £55,992

Senior Social Worker / Approved Mental ... Twickenham, Greater London

Recuriter: London Borough of Richmond upon Thames and London Borough of Wandsworth

36 hours per week (12 hours day shifts). Operating on a 4 week rolling rota. The current rota for this position does not include any weekend working. The team will provide quality care for our people, specialising in rehabilitation/reablement and sub-acu Northampton

Recuriter: West Northamptonshire Council