Watch: Cadaema’s David Parrett on getting a grip on council estates
David Parrett, Director at Cadaema Consulting Services, talks to LocalGov about why councils lack basic data on their buildings and what they can do about it.
Council staff balloted for strike action
25/06/2024 Trade union Unison has announced that Kirklees Council staff at two customer service centres at risk of closure are being balloted for strike action. |
Councils plan to reduce phone hours to cut costs
12/06/2024 West Oxfordshire and Cotswold district councils will consider cutting back the number of hours residents can get in touch by phone. |
Revolutionising local government customer service
20/02/2023 Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive. |
Transforming the helpdesk experience in local government
06/09/2022 How local government employees can process, capture, and engage with their customers needs at the point of service. |
