Customer services | LocalGov


Council staff balloted for strike action 25/06/2024 Trade union Unison has announced that Kirklees Council staff at two customer service centres at risk of closure are being balloted for strike action.
Councils plan to reduce phone hours to cut costs 12/06/2024 West Oxfordshire and Cotswold district councils will consider cutting back the number of hours residents can get in touch by phone.
Revolutionising local government customer service 20/02/2023 Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive.
Transforming the helpdesk experience in local government 06/09/2022 How local government employees can process, capture, and engage with their customers needs at the point of service.

Analysis

Small Scale, Big Potential: Town and parish councils and devolution

Parish and town councils could play a central role in making devolution work for communities.

Opinion

Why site accommodation matters in local authority project delivery

Effective site accommodation can support safety, workforce wellbeing and delivery across council construction projects, says Iain Davidson, Wernick Hire.

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New Products

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Case Studies

Acrospire Delivers Seamless Heritage Lighting Upgrade on Bath’s North Parade Bridge

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Company Anouncements

Apricorn Becomes First and Only Hardware-Encrypted USB Storage Device Manufacturer to Achieve AS9100 Certification

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Quality & Practice Standards Auditor

£41,771 - £44,075

We have an exciting role on offer within our Adult Social Care and Health Service as a Quality & Practice Standards Auditor. Middlesbrough, North Yorkshire

Recuriter: Middlesbrough Council