Customer services | LocalGov


Council staff balloted for strike action 25/06/2024 Trade union Unison has announced that Kirklees Council staff at two customer service centres at risk of closure are being balloted for strike action.
Councils plan to reduce phone hours to cut costs 12/06/2024 West Oxfordshire and Cotswold district councils will consider cutting back the number of hours residents can get in touch by phone.
Revolutionising local government customer service 20/02/2023 Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive.
Transforming the helpdesk experience in local government 06/09/2022 How local government employees can process, capture, and engage with their customers needs at the point of service.

Analysis

Fighting the Fakes: The battle against AI disinformation

The Electoral Commission has launched a deepfake detection pilot ahead of May's elections. LocalGov's editor William Eichler finds out how it works.

Opinion

Grooming Gangs Inquiry: The caveats that could let perpetrators off

Too many caveats surrounding local investigations could jeopardise the statutory inquiry into grooming gangs, says Forbes Solicitors' Alastair Gillespie.

Most Popular News

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New Products

Safeguarding Children - the AAT Way

MSL enhances hygiene auditing with air quality testing for Awaab’s Law compliance

Cadcorp launches Mapestry

Bolton Council Upgrades 120+ School Crossings with Smart CMS Control by Lucy Zodion

NEC CONTRACTS HAS GONE DIGITAL: PAPERLESS, TO GIVE YOU MORE

Vent-Axia Delivers Social Housing a Smart Ventilation Solution Ahead of Awaab’s Law

New remotely lockable cabinet will help manage medication for people with mental health issues

Case Studies

Acrospire Delivers Durable Handrail Lighting Upgrade for Historical Landmark Jacob’s Ladder

Acrospire Delivers Seamless Heritage Lighting Upgrade on Bath’s North Parade Bridge

Acrospire Delivers Retrofit Lighting for Newbridge’s Joe Calzaghe Footbridge

Acrospire Delivers PIR-Controlled Lighting at Ruislip Lido Car Park

Spennymoor Market Place and Consett Middle Street revitalised using Thorn Lighting’s Thor Lanterns and Customisable Gobo Projectors

Acrospire Partners with Bath & North East Somerset Council to Illuminate Historic Film Location with LED Upgrade

Believ to install 22 charge points across Redcar and Cleveland

Company Anouncements

Vent-Axia Welcomes the Future Homes Standard as Competency Takes Centre Stage

Apricorn Becomes First and Only Hardware-Encrypted USB Storage Device Manufacturer to Achieve AS9100 Certification

AAT helps Councils step up to address children’s social care

CU Phosco Approved as a Crown Commercial Service Supplier

Acrospire triumphs at the 2025 HEA Awards with Sustainable Project of the Year

TRT Lighting retrofit helps Lincolnshire County Council cut street lighting energy use by over 65%

Vent-Axia Welcomes Healthy Homes Standard

Assistant EHC Caseworker

£31,537 - £34,434

North Yorkshire Council have a national reputation for excellence, and we are looking for a SEND Assistant EHC Caseworkers. Northallerton, North Yorkshire

Recuriter: North Yorkshire Council

Assistant EHC Caseworker

£31,537 - £34,434

North Yorkshire Council have a national reputation for excellence, and we are looking for a SEND Assistant EHC Caseworkers. Scarborough, North Yorkshire

Recuriter: North Yorkshire Council

Lead for Education & Adult Social Care Transport Services

£59792 - £70343 per annum + Flexible Working, Hybrid Working

Interviews will be held across W/C 25th May 2026.The OpportunityThis is an exciting opportunity to lead a number of Essex County Council's (ECC) most England, Essex, Chelmsford

Recuriter: Essex County Council