Customer services | LocalGov

Council staff balloted for strike action

25/06/2024

Trade union Unison has announced that Kirklees Council staff at two customer service centres at risk of closure are being balloted for strike action.

Councils plan to reduce phone hours to cut costs

12/06/2024

West Oxfordshire and Cotswold district councils will consider cutting back the number of hours residents can get in touch by phone.

Revolutionising local government customer service

20/02/2023

Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive.

Transforming the helpdesk experience in local government

06/09/2022

How local government employees can process, capture, and engage with their customers needs at the point of service.

LGOF: Will it work? image

LGOF: Will it work?

Dr Jonathan Carr-West, LGIU, discusses the Local Government Outcomes Framework (LGOF), the latest instalment in the history of local government accountability.
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Family Support Worker

Durham County Council
Grade 6 - £27,269 - £30,060 (Pay award pending)
Do you have a real passion for helping families to make positive changes for themselves and their children? This might be the right role for you!   WH Durham
Recuriter: Durham County Council

Clerical Officer Receptionist

Durham County Council
Grade 3 £24,404 - £25,183 Pro Rata to hours worked Pay award pending
WHAT IS INVOLVED? We are looking to appoint a part time Clerical officer/Receptionist within Business Services to provide a professional, effective a Durham
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Administration Assistant

Durham County Council
£25,584 - £27,711 pro rata
Administration Assistant Grade 5    £25,584 - £27,711 pro rata Temporary – required from 1st October 2025 until 31 December 2025 37 hours per week, Te Consett
Recuriter: Durham County Council

Support Assistant

Durham County Council
£24,027 pro rata
Support Assistant Grade 1 £24,027 pro rata Temporary – required from 1st October 2025 until 31st October 2026 Part Time, 32.5 hours Mon - Fri 9am -4pm Consett
Recuriter: Durham County Council

Lecturer in Foundation Learning -Maths, English and Digital

Durham County Council
Grade 9 £34,314 - £37,938 pro rata for part-time term time working PAY AWARD PENDING
The DurhamLearn Foundation Learning programme area delivers Digital Skills, English and Maths Functional Skills.   An opportunity has arisen for a Lec Durham
Recuriter: Durham County Council
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