Customer services | LocalGov


Council staff balloted for strike action 25/06/2024 Trade union Unison has announced that Kirklees Council staff at two customer service centres at risk of closure are being balloted for strike action.
Councils plan to reduce phone hours to cut costs 12/06/2024 West Oxfordshire and Cotswold district councils will consider cutting back the number of hours residents can get in touch by phone.
Revolutionising local government customer service 20/02/2023 Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive.
Transforming the helpdesk experience in local government 06/09/2022 How local government employees can process, capture, and engage with their customers needs at the point of service.

Analysis

Councils click into the future of planning

In town halls across the country, planning officers are racing to update their Local Plans — but this time, the process looks very different.

Opinion

Local elections in the shadow of reorganisation

Dr Jonathan Carr-West of the LGIU discusses the meaning of the local elections against the backdrop of local government reorganisation (LGR).

Most Popular News

Council employee pay offer announced

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New Products

New remotely lockable cabinet will help manage medication for people with mental health issues

UK-first tool developed by Bluesky scores areas green credentials to aid urban planners

New partnership drives improved air quality and healthier homes in social housing

ShuttleID launches 90-day free trial for local authorities

New steps to keep tenants safe

Invision360 secures Innovate UK smart grant for VITA EHCP generator

New technology to revolutionise air quality monitoring

Case Studies

Acrospire Partners with Bath & North East Somerset Council to Illuminate Historic Film Location with LED Upgrade

Believ to install 22 charge points across Redcar and Cleveland

Acrospire Enhances Harlington Underpass with Energy-Saving Vandal-Resistant Lighting

Croydon Council selects integrated corporate GIS to improve efficiencies

Bath & North East Somerset Council Shines Light on Heritage Preservation with Acrospire's LED Upgrade

Airtech Improves Indoor Air Quality and Tackles Mould for Mid-Devon Social Housing Resident

Acrospire's Sustainable Lighting Solution for Luton Bus Shelters

Company Anouncements

Believ excels in environmental responsibility and worker satisfaction in B Corp certification

Matrix Workforce Management Solutions Appoints Andrew Curry as Client Engagement Director for Health and Social Care

Stepping up to help disabled social housing tenants

Envirobed® CD534: The benchmark for bedding mortars since 2005

Vent-Axia Supports Global Recycling Day 2025

Vent-Axia Publishes Free eBook to Help Social Housing Landlords Navigate Awaab’s Law

Unlock Awaab’s Law compliance with audits

Director of Public Health

Up to £131,210

The Public Health department is at the heart of the council’s business. Greenwich, London (Greater)

Recuriter: Royal Borough of Greenwich

Head of Regeneration and Growth

£68,387 - £74,411 (MFS and relocation available, pay award pending)

This is a unique opportunity to lead our award-winning development team and directly deliver hundreds of millions of pounds of projects. Plymouth, Devon

Recuriter: Plymouth City Council