Customer services | LocalGov


Council staff balloted for strike action 25/06/2024 Trade union Unison has announced that Kirklees Council staff at two customer service centres at risk of closure are being balloted for strike action.
Councils plan to reduce phone hours to cut costs 12/06/2024 West Oxfordshire and Cotswold district councils will consider cutting back the number of hours residents can get in touch by phone.
Revolutionising local government customer service 20/02/2023 Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive.
Transforming the helpdesk experience in local government 06/09/2022 How local government employees can process, capture, and engage with their customers needs at the point of service.

Digital Transformation: Reshaping public services for the better

Gaps in vision, skills and leadership are slowing digital progress. Ian Roberts, Granicus UK, outlines how smarter strategies can drive transformation.

From Referrals to Results: Tackling community pressures digitally

Basildon is using digital tools to streamline referrals and track outcomes–helping staff deliver better support, says Rob Manser, head of revenues & benefits.

Most Popular News

Reform UK plan to overhaul LGPS sparks backlash

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New Products

New remotely lockable cabinet will help manage medication for people with mental health issues

UK-first tool developed by Bluesky scores areas green credentials to aid urban planners

New partnership drives improved air quality and healthier homes in social housing

ShuttleID launches 90-day free trial for local authorities

New steps to keep tenants safe

Invision360 secures Innovate UK smart grant for VITA EHCP generator

New technology to revolutionise air quality monitoring

Case Studies

Acrospire Delivers Retrofit Lighting for Newbridge’s Joe Calzaghe Footbridge

Acrospire Delivers PIR-Controlled Lighting at Ruislip Lido Car Park

Spennymoor Market Place and Consett Middle Street revitalised using Thorn Lighting’s Thor Lanterns and Customisable Gobo Projectors

Acrospire Partners with Bath & North East Somerset Council to Illuminate Historic Film Location with LED Upgrade

Believ to install 22 charge points across Redcar and Cleveland

Acrospire Enhances Harlington Underpass with Energy-Saving Vandal-Resistant Lighting

Croydon Council selects integrated corporate GIS to improve efficiencies

Company Anouncements

Airtech Helps Landlords Comply with Awaab’s Law

Cloudhouse offers housing associations risk-free route to IT modernisation

Adaptations teams’ opportunity to optimise value

Vent-Axia Welcomes Awaab’s Law Draft Guidance

Vent-Axia Supports Net Zero Week

Housing without delay: removing one of the major obstacles

Lucy Zodion to Launch HAWK3 at ILP Lighting Live: The Next Generation of Digital Photocells

Revenues and Benefits Administration Officer

£26914 - £27781

The Revenues and Benefits Administration Officer at West Northamptonshire Council provides essential administrative support across the Revenues and Benefits team. The role involves managing emails, indexing documents, raising orders and supporting financi Northampton

Recuriter: West Northamptonshire Council

Strategic Commissioning Manager (Markets Team Manager)

The Royal Borough of Kensington & Chelsea Council

Negotiable

Drive real change in your community - shape the future of careDrive real change in your community - shape the future of careAt the Royal Borough of Ke England, London, City of London

Recuriter: The Royal Borough of Kensington & Chelsea Council

Social Worker - Family Finding, Adoption Mid Essex

£34902.0000 - £50081.0000 per annum

Social Worker - Family Finding, Adoption Mid EssexPermanent, Full Time£34,902 to £50,081 per annum Location

Recuriter: Essex County Council

Sheltered Housing Officer

£33291 - £34291 per annum

Support residents to live independently in safe, welcoming homes - making every day easier, safer and more connected.Support residents to live indepen England, London, City of London

Recuriter: The Royal Borough of Kensington & Chelsea Council