Customer services | LocalGov


Council staff balloted for strike action 25/06/2024 Trade union Unison has announced that Kirklees Council staff at two customer service centres at risk of closure are being balloted for strike action.
Councils plan to reduce phone hours to cut costs 12/06/2024 West Oxfordshire and Cotswold district councils will consider cutting back the number of hours residents can get in touch by phone.
Revolutionising local government customer service 20/02/2023 Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive.
Transforming the helpdesk experience in local government 06/09/2022 How local government employees can process, capture, and engage with their customers needs at the point of service.

Analysis

Digital Transformation, AI and Local Government: The Case for Workforce Upskilling

The new LocalGov and Multiverse report explores how workforce upskilling is driving smarter, more efficient, and inclusive local government transformation.

Opinion

Why Reform UK is misguided, mistaken and just plain wrong on pensions

Reform UK’s plan to close the LGPS to new entrants would deepen recruitment crises and push low-paid workers towards poverty, argues UNISON’s Glyn Jenkins.

Most Popular News

EXCLUSIVE: Pay spine review kicks off

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Three councils fail to meet consumer standards

New Products

MSL enhances hygiene auditing with air quality testing for Awaab’s Law compliance

Cadcorp launches Mapestry

Bolton Council Upgrades 120+ School Crossings with Smart CMS Control by Lucy Zodion

NEC CONTRACTS HAS GONE DIGITAL: PAPERLESS, TO GIVE YOU MORE

Vent-Axia Delivers Social Housing a Smart Ventilation Solution Ahead of Awaab’s Law

New remotely lockable cabinet will help manage medication for people with mental health issues

UK-first tool developed by Bluesky scores areas green credentials to aid urban planners

Case Studies

Acrospire Delivers Seamless Heritage Lighting Upgrade on Bath’s North Parade Bridge

Acrospire Delivers Retrofit Lighting for Newbridge’s Joe Calzaghe Footbridge

Acrospire Delivers PIR-Controlled Lighting at Ruislip Lido Car Park

Spennymoor Market Place and Consett Middle Street revitalised using Thorn Lighting’s Thor Lanterns and Customisable Gobo Projectors

Acrospire Partners with Bath & North East Somerset Council to Illuminate Historic Film Location with LED Upgrade

Believ to install 22 charge points across Redcar and Cleveland

Acrospire Enhances Harlington Underpass with Energy-Saving Vandal-Resistant Lighting

Company Anouncements

AAT helps Councils step up to address children’s social care

CU Phosco Approved as a Crown Commercial Service Supplier

Acrospire triumphs at the 2025 HEA Awards with Sustainable Project of the Year

TRT Lighting retrofit helps Lincolnshire County Council cut street lighting energy use by over 65%

Vent-Axia Welcomes Healthy Homes Standard

Vent-Axia Helps Tackle Condensation and Mould this World Ventilation Day

Airtech Calls For Urgent Government Action to Support Radon Awareness Week

Procurement & Contracts Officer - Epping Council

Up to £21.0100 per hour

Procurement & Contracts Officer - Epping Forest District Council Epping, EssexFull-Time, Temporary - 37 Hours per Week 2-3 Month Contract £21.01 PAYE England, Essex

Recuriter: Essex County Council