Customer services | LocalGov


Council staff balloted for strike action 25/06/2024 Trade union Unison has announced that Kirklees Council staff at two customer service centres at risk of closure are being balloted for strike action.
Councils plan to reduce phone hours to cut costs 12/06/2024 West Oxfordshire and Cotswold district councils will consider cutting back the number of hours residents can get in touch by phone.
Revolutionising local government customer service 20/02/2023 Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive.
Transforming the helpdesk experience in local government 06/09/2022 How local government employees can process, capture, and engage with their customers needs at the point of service.

Digital Transformation, AI and Local Government: The Case for Workforce Upskilling

The new LocalGov and Multiverse report explores how workforce upskilling is driving smarter, more efficient, and inclusive local government transformation.

An important step has been taken, but now the groundwork begins

With the seasonal break approaching, many councils will be hoping for a period of rest and recuperation, but in reality, they know there’s no time to waste, say Claire Ward, partner, and Sue Bearman, legal director at Anthony Collins.

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Case Studies

Acrospire Delivers Retrofit Lighting for Newbridge’s Joe Calzaghe Footbridge

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Spennymoor Market Place and Consett Middle Street revitalised using Thorn Lighting’s Thor Lanterns and Customisable Gobo Projectors

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Believ to install 22 charge points across Redcar and Cleveland

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Croydon Council selects integrated corporate GIS to improve efficiencies

Company Anouncements

Acrospire triumphs at the 2025 HEA Awards with Sustainable Project of the Year

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Lucy Zodion recognised as sustainability leader with Build Back Better GREEN Award for HAWK3

Town Clerk

£74,454 - £89,081

Biggleswade Town Council is looking to appoint a highly motivated and forward-thinking Town Clerk, to drive its services forward. Biggleswade

Recuriter: Biggleswade Town Council

Part Time Enforcement Officer Trading Standards

£26601.00 - £31295.00 per annum + + 26 Days Leave & Local Gov Pension

Part Time Enforcement Officer Trading Standards (Tobacco and Vapes)Fixed Term - 2.5 years duration, Part Time - 20 to 30 Hours Per Week, Monday to Fri England, Essex, Chelmsford

Recuriter: Essex County Council

Administration Officer (Finance) - Braintree District Council

Up to £13.7900 per hour

Administration Officer (Finance) £13.79 PAYE / £17.69 Umbrella Braintree, EssexFull-Time, Temporary 3 Months Contract 37 Hours per Week Closing Date

Recuriter: Essex County Council

Enforcement Officer Trading Standards (Tobacco and Vapes)

£26601.00 - £31295.00 per annum + +26 Days Leave & Local Gov Pension

Enforcement Officer Trading Standards (Tobacco and Vapes)Fixed Term - 2.5 years duration, Full Time - 37 Hours Per Week, Monday to FridayUp to £31,295 England, Essex, Chelmsford

Recuriter: Essex County Council