10 ways councils are making budgets go further
Discover 10 ways councils are stretching budgets further, from digital transformation and energy efficiency to community partnerships and data-driven decision-making.
Council staff balloted for strike action
25/06/2024 Trade union Unison has announced that Kirklees Council staff at two customer service centres at risk of closure are being balloted for strike action. |
Councils plan to reduce phone hours to cut costs
12/06/2024 West Oxfordshire and Cotswold district councils will consider cutting back the number of hours residents can get in touch by phone. |
Revolutionising local government customer service
20/02/2023 Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive. |
Transforming the helpdesk experience in local government
06/09/2022 How local government employees can process, capture, and engage with their customers needs at the point of service. |
