Customer services | LocalGov


Council staff balloted for strike action 25/06/2024 Trade union Unison has announced that Kirklees Council staff at two customer service centres at risk of closure are being balloted for strike action.
Councils plan to reduce phone hours to cut costs 12/06/2024 West Oxfordshire and Cotswold district councils will consider cutting back the number of hours residents can get in touch by phone.
Revolutionising local government customer service 20/02/2023 Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive.
Transforming the helpdesk experience in local government 06/09/2022 How local government employees can process, capture, and engage with their customers needs at the point of service.

Analysis

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Senior Pracitioner - Family Centre, Colchester

Up to £0.0000 per annum

Senior Pracitioner - Mulberry Tree Family Centre, ColchesterPermanent, Part Time (29.6 hours per week) £48,205 to £57,988 per annum (FTE)£38,564 to £4 England, Essex, Colchester

Recuriter: Essex County Council