Beyond the Leisure Centre: How to make the case for active wellbeing investment
This special report from LocalGov and Alliance Leisure makes the case for repositioning council leisure provision as prevention infrastructure.
Council staff balloted for strike action
25/06/2024 Trade union Unison has announced that Kirklees Council staff at two customer service centres at risk of closure are being balloted for strike action. |
Councils plan to reduce phone hours to cut costs
12/06/2024 West Oxfordshire and Cotswold district councils will consider cutting back the number of hours residents can get in touch by phone. |
Revolutionising local government customer service
20/02/2023 Jason Roos, CEO of Cirrus, argues that Contact Centre as a Service can help councils make their customer service operations more responsive. |
Transforming the helpdesk experience in local government
06/09/2022 How local government employees can process, capture, and engage with their customers needs at the point of service. |
