A new digital transformation survey has found the main aim of local authorities over the next few years is to ensure the majority of council services are available through digital self-service.
The survey, carried out by software development company Software Solved, revealed the ‘overarching aim’ for the next three to five years is to ensure that between 50% and 75% of council services are available through digital self-service.
The research, which surveyed more than 350 senior managers across 250 public sector organisations, including 100 typical city councils, found digital self-service implementation has a projected cumulative cost saving of upwards of £2m over a five year period.
‘Digital self-service would see the current customer proposition transformed to better fit our 24/7 society and expectation of being able to do everything online and in our own time,’ said Anthony Peake, managing director, Software Solved.
‘The value of being able to access information and key services out of hours across multiple platforms and devices is paramount to citizens, especially in professions where the working hours can be antisocial.’