Wolverhampton city council says it is on track to make £1.5m savings by 2018 by increasing the use of online services.
It has completed the first stage in its digital transformation programme by making tip permit applications available to residents as an online service, which will save an estimated £25,000 in the first year.
It aims to have a single point of contact for every person contacting the council within the next five years, centralising all services together in one place.
Head of customer service Sue Handy, said: 'By digitalising just one service we’ve already achieved significant savings.
'Imagine when we’ve got all of our customer contact in one place – the savings are going to be phenomenal.'
