Tandridge District Council has been handed a C4 grading by the Regulator of Social Housing (RSH), following an inspection that uncovered very serious deficiencies in its housing management.
Among the failings: over 1,000 fire risk assessment remedial actions still outstanding; nearly 400 homes lacking electrical safety checks; missing stock condition survey data (last recorded in 2016); flawed repairs performance reporting; and insufficient understanding of tenant diversity, accessibility, and hate-incident handling.
The council accepts the findings. It has established an improvement team, commissioned a new stock condition survey, is reviewing systems and compliance, enhancing tenant engagement, tightening up complaint procedures, and putting more oversight into contractors and staff training.
Cllr Jeremy Pursehouse, chairman of the Housing Committee, acknowledged the disappointment but stressed the safety and quality of tenants’ homes are the council's priority.
