A lack of resources and high levels of perceived ‘unacceptable’ risk are holding back digital innovations in local government, according to new research.
A survey, conducted by KnowledgeKube, revealed that the majority (96%) of senior council IT executives admitted more than a quarter of their processes were inefficient.
However, respondents said a lack of resources (77%), long timeframes (85%) and unacceptable risk (89%) were holding back innovation.
Peter Robbins, managing director Mercato Solutions, said: ‘Driving efficient and productive working isn’t simply about automation, this is a waste of investment if the processes themselves are poor. Equally, the IT industry’s skills shortage is challenging government needs to build in-house digital capability.
‘So, transformation needs to focus on the ability to re-engineer and optimise existing and new processes with greater speed and effectiveness as well as sharing applications for common problems. CIOs and innovation leaders are now looking to disruptive platform-based technologies that challenge the norm of rapid application development and deployment.’
The research also found two-thirds of respondents (77%) did not believe automation alone would realise collaboration.
