Thomas Bridge 30 March 2015

Welsh council agrees historic seven-year outsourcing deal

An unprecedented Welsh outsourcing deal will see revenue and benefit services taken over by firm Civica in the country's north east.

Denbighshire County Council confirmed the company would be delivering the local services over seven years, potentially saving up to £200,000 every year.

Civica will also create a transactional processing centre to provide services for other public sector organisations in Wales.

A total of 74 employees will transfer over to the firm from Denbighshire, with staff and unions being included throughout the decision making process.

Denbighshire's cabinet lead member for finance, Cllr Julian Thompson-Hill, said: 'Like all councils in the UK, we are having to look at innovative ways of working in order to continue to provide services in the face of severe budget restrictions.

'The agreement means we can look to the future knowing we can not only maintain but improve and grow the work we do in Denbighshire and actually create more jobs further down the line through taking on work for other authorities.'

Simon Downing, Civica chief executive, added: 'We look forward to working in partnership with Denbighshire Council to extend our existing relationship and to provide service assurance and savings for the council during a period of rapid and significant change.

'Denbighshire already delivers a high performing service and, together with our experience in transforming services, we will build on this to drive innovation, efficiency and growth.'

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Andrew Borland, Chief Innovation Officer at the Virtual Engineering Centre (VEC), University of Liverpool discusses the importance of levelling up for growth.
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