The public sector lacks the funding and expertise to successfully deliver digital public services, according to the results of a new survey.
A survey by Deloitte revealed that while 89% of public service leaders say they are pursuing digital service to cut costs, only 32% have the right funding in place to shift to digital delivery.
Three-quarters of those surveyed said they will need to rely on outsourced expertise, with only one-third saying their organisation’s leader has the right level of digital skills.
Although the majority (86%) said involving and consulting citizens in the design of digital services was essential to success, only 12% are doing so.
Joel Bellman, public sector digital partner at Deloitte, said: ‘Our survey finds a disconnect between those designing digital public service and those that will use them.
‘The technology is there for the public sector to take advantage, yet they lack the culture, skills, governance and leadership to do so. The public sector needs to ramp up its digital skills, just one quarter saying they have the right skills in place is not a good omen.’