An unwillingness by staff to adopt digital ways is holding back the transformation of the public sector, according to the results of a new survey.
A new report from Agilisys found that while 40% of people responding to a survey said their organisation had a clear digital vision, almost two-thirds said existing process were preventing digital adoption.
Zena Cooke, corporate director of resources from Tower Hamlets Council, said: 'It is evident from the report that the potential to be gained from digital transformation is great, but so too are the challenges for organisations.
'The survey findings highlight the increasing need to explore new ways of working if organisations are to maximise the potential to be gained from enabling technologies such as cloud, automation and digital customer service platforms.
'As we approach the next wave of digital transformation, this report is a timely reminder of the need for organisations to drive a digital agenda if they want to successfully embed new ways of working.'
Steven Beard, chief executive at Agilisys, said: ‘Whilst the report highlights that letting go of traditional ways of working is difficult, it is an essential part of the digital transformation process. In our work with the public sector we see organisations striving to encourage their staff to work more collaboratively and move away from functional silos.
‘The drastic departure from existing workflow systems and processes that organisations have been accustomed to for several decades has to be handled with sensitivity and consensus building if it is to be successful.’
We will have more on this report after the official launch later today.