Many councils have undergone complex and demanding cultural changes. Here you'll find real examples of how teams have made this shift.
Harlow’s a new town after hard work
As CPA results are announced for upper-tier authorities, one district chief executive, Malcolm Morley of Harlow DC, explains his experience of the inspection process
Bill Taylor says the future of customer services will be technology-based
Managing the misery
With the deadline of April 2007 fast approaching, many councils are still chasing the seemingly-illusive dream of an equal pay-proofed pay and grading system.
Why managers must now become owners
Michael Ford and David Henig say the new focus on outcomes needs a fresh management style
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