The chief executive of the Good Care Guide has predicted that services are going to get ‘worse and worse’.
Stephen Burke issued the warning after his website reported that the number of negative elderly care reviews had surged by a third in a year.
Mr Burke said: ‘Care in this country is just under-funded and, given the ageing population and public spending cuts, it’s just going to get worse and worse.’
Some of the most common complaints were about fleeting care visits, where helpers are told they have to be in and out of a person’s home within 15 minutes.
Care provided in people’s homes received the highest proportion of bad reviews on the site, with 31% judging the quality of care ‘bad’ or ‘poor’.
A third of reviews also said the help delivered was poor value for money.